About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

Assistant Manager – Product Trainer

Job Description

About Us

- KOHLER® was founded in 1873 and is headquartered in Kohler, Wisconsin, USA. As one of America’s oldest and largest privately held companies, Kohler Co. has a robust global presence with multiple manufacturing locations worldwide. The company is a leader in kitchen and bath products and is also recognized for operating world-class five-star hospitality and golf destinations in Kohler and St Andrews, Scotland.
- Kohler continues to set industry benchmarks in design, craftsmanship, and innovation, consistently delivering excellence across its portfolio.
- Why Work at Kohler Co.?
- At Kohler, our mission is to contribute to a higher level of gracious living for all those touched by our products and services.
- Beyond competitive compensation and benefits, we offer a collaborative and innovation-driven culture, where creativity, diversity, and employee growth are highly valued.
- Kohler India is proudly certified as a Great Place to Work, reflecting our commitment to building an inclusive, engaging, and high-performing workplace.
- We are an equal opportunity employer and ensure fair treatment in all aspects of employment.

Job Details:

- - Job Title: Assistant Manager – Product Trainer
- Department: Customer Service
- Location: Pune (ITC)
- Reporting To: Manager / Training Lead





Role Overview:

- - The Assistant Manager – Product Trainer plays a strategic role in building product expertise across the organization by designing, delivering, and continuously enhancing product training programs.
- This position is responsible for ensuring that employees develop a deep understanding of product features, functionalities, and customer use cases, enabling them to deliver exceptional customer experiences and achieve business objectives.
- The role also contributes to training strategy, stakeholder alignment, and continuous capability development within the organization.

Key Responsibilities

1. Training Strategy & Delivery

- - Design and deliver structured product training programs for new hires, tenured employees, and cross-functional teams.
- Facilitate engaging training sessions through classroom, virtual, and on-the-job methods.
- Drive training effectiveness by ensuring alignment with business goals and performance expectations.
- Ensure all trainees achieve defined product knowledge and performance benchmarks.

2. Content Development & Knowledge Management

- - Develop and maintain high-quality training materials including SOPs, manuals, presentations, e-learning modules, and assessments.
- Ensure all content is accurate, up-to-date, and aligned with latest product updates and business needs.
- Standardize training documentation and create scalable learning solutions.

3. Product Expertise & Business Alignment

- - Build and maintain deep domain expertise across product lines, features, enhancements, and customer journeys.
- Collaborate with Product, Quality, and Operations teams to incorporate business insights into training programs.
- Lead new product launch trainings and periodic refresher sessions.

4. Performance Management & Analytics

- - Evaluate learning outcomes through assessments, certifications, and role-play exercises.
- Analyze training effectiveness using performance metrics and data insights.
- Identify skill gaps and implement targeted learning interventions.
- Publish regular reports and dashboards for stakeholders.

5. Stakeholder Management





- - Partner with Operations, Quality, Product, and Leadership teams to align training initiatives with business priorities.
- Participate in calibration sessions, audits, and reviews to improve training outcomes.
- Act as a consultative partner in driving product knowledge excellence.

6. Continuous Improvement & Innovation

- - Continuously enhance training methodologies using modern learning techniques and digital tools.
- Drive initiatives for learning engagement, retention, and scalability.
- Stay updated on industry trends, best practices, and emerging training technologies.

7. Required Skills & Competencies

- - Strong communication, presentation, and facilitation skills.
- Ability to simplify complex technical/product concepts for diverse audiences.
- Proficiency in MS Office (Excel, PowerPoint, Word) and learning tools.
- Strong analytical mindset with ability to interpret performance data.
- Effective stakeholder management and collaboration skills.
- High level of ownership, adaptability, and problem-solving ability.

Qualifications & Experience:

- - B. Tech / Engineering Graduate (Preferred: Civil, Electrical, Electronics, Construction).
- 8–10 years of experience in product training, process training, or technical service roles.
- Prior experience in contact center, technical support, or product-based environments is preferred.

Key Attributes:

- - Self-driven, proactive, and detail-oriented.
- Strong ability to manage multiple training initiatives simultaneously.
- Customer-centric and learner-focused mindset.
- Strong collaboration and team orientation.
- Ability to thrive in a rapid-paced, dynamic environment.

Working Conditions

- - Full-time role based in Pune (ITC).
- Requires 6-day work week with rotational weekly offs.
- Role operates in a 24/7 environment, requiring flexibility for:
- Early morning / late evening shifts
- Weekend and holiday coverage
- Occasional overtime based on business needs

Organizational Relationships

- - Regular interaction with cross-functional stakeholders across Kohler business verticals.
- Frequent engagement with internal leadership teams to align on training strategy and outcomes.

Mandatory Skills

Product training, process training, Training, Technical Training, Service Training, Training Programs, Training Needs, training evaluation

Location

Magarpatta, Hadapsar, Pune, Maharashtra, India

Experience

8 to 10 years

📌 Assistant Manager – Product Trainer (India)
🏢 Kohler India
📍 India