JOB TITLE : Supervisor

REPORTS TO : Team Manager / Manager – Collection Services

JOB DESCRIPTION :

Key functions will be:

● On-the-job Product Training of new joinees

● Maintain MIS for Allocated Pool

● Tracking Callers properly

● Inspire / motivate callers to achieve targets

● Sending Pick-up files to FPRs

● Co-ordinate with Bank FPRs

● Identifying critical cases and act accordingly

● Prepare strategies for achieving Team targets

● Coordinate with Collection agencies

● Handling Escalation calls /agitated customers

● Performance review of callers on daily weekly monthly basis

● Plan for absenteeism in the team and ensure smooth work flow

● Liaise between different departments

KEY RESPONSIBILITIES :

On-the-job training.





● Performance Reporting

● Maintaining MIS

Graduation (Any Stream)

● 3-6 yrs of relevant experience.

● Good communication skills

● Knowledge of MS Excel

● Orientation towards working with people

● Management skills in terms of maintaining people and work

● Good Leadership skills

● Knowledge of collections process, specifically domestic collections

● Passionate towards achieving targets

Pay: ₹22,500.00 - ₹30,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Supervisor (India)
🏢 HDB Financials
📍 India