About Us Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch Headquartered in London and operating across four continents our 2 000-strong team helps some of the world s fastest-growing brands scale smarter work faster and deliver better service every time We re not your typical outsourcing company We believe great service is built on two things smart tech and even smarter people From our proprietary AI tools like MoBIUS to our collaborative people-first culture we give our teams the tools training and trust they need to make an impact If you re passionate about leading teams driving performance and shaping exceptional customer experiences this role offers the opportunity to make a measurable impact within a rapidly growing global organisation Position Overview The Team Leader - Operations is responsible for the day-to-day management and performance of a team of associates serving one of Quantanite s key clients Reporting to the Operations Manager this role ensures service delivery excellence achievement of SLAs and KPIs and a consistently positive employee and client experience This is a leadership role requiring strong people management capability operational discipline and a commitment to embedding Quantanite s values in day-to-day delivery The position is based onsite WFO and requires full-time availability Key Responsibilities Core Functional Responsibilities Oversee daily planning workflow execution and operational performance of the assigned team Ensure team members consistently meet Service Level Agreements SLAs and achieve Key Performance Indicators KPIs Conduct regular coaching feedback and performance discussions to drive continuous improvement Monitor compliance with company policies procedures and operational standards Ensure the maintenance and execution of training and development plans for all team members Apply Quantanite s performance management and disciplinary processes fairly and consistently Leadership People Development Motivate mentor and inspire a team of associates fostering a positive and high-performance culture Role-model Quantanite values and drive behaviour aligned with operational excellence Support onboarding and integration of new hires into the team Client Support Operational Excellence Support the Operations Manager in identifying operational risks inefficiencies and improvement opportunities Escalate issues through the appropriate channels after exhausting internal pathways Maintain high levels of client satisfaction through accurate delivery and proactive issue resolution Compliance Reporting Ensure full adherence to information security confidentiality and data protection guidelines Conduct and support Monthly Business Reviews MBR and Weekly Business Reviews WBR Maintain accurate reporting and metrics for internal and client-facing use Qualifications Essential Graduate degree in any discipline from a recognised university institute 2-3 years of experience in an operations team leader or similar supervisory role Robust computer literacy including MS Office spreadsheets and presentation tools Solid process knowledge cognitive skills and a strong orientation toward results and quality Experience conducting business reviews MBR WBR and onboarding clients Excellent communication skills in English advanced in listening reading writing and speaking Demonstrated strengths in problem-solving decision-making people management coaching and empathy Preferred Experience in BPO or customer experience environments Exposure to workflow tools CRM systems or client onboarding software Additional Indian or international languages What We Offer Work Model Full-time onsite WFO at our Mumbai delivery centre Development Leadership training career development pathways and access to continuous learning resources Culture Inclusive supportive and people-first environment where high performance is recognised and rewarded Perks Benefits Market-aligned compensation health benefits as per location and opportunities for cross-regional collaboration Quantanite is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees

📌 Team Lead - Operations (Maharashtra)
🏢 Quantanite
📍 Maharashtra