Welcome to Warner Bros Discovery the stuff dreams are made of Who We Are When we say the stuff dreams are made of we re not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth Behind WBD s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating what s next From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves Here you are supported here you are celebrated here you can thrive Your New Role Warner Bros Discovery is searching for a Manager Workforce Administration WFA to join the Global Business Services GBS People Culture P C Operations team This role will manage WFA team members who support HR Services and HR People Culture P C Partners with position and employee data management This Manager role oversees day-to-day processes for the WFA team and assists team members with training Participates as a subject matter expert in meetings and on special projects around WFA Assists internal and external clients and P C Partners with questions and concerns The WFA team is the primary data owner of employee data in Workday HCM The team processes transactions for HR employee data such as position management hires rate changes promotions transfers terminations and data corrections in our Workday HCM system Audits and analyzes data to maintain data quality and ensure data accuracy They are the system and process experts as it pertains to employee data and transactions Your Role Accountabilities Oversee the day-to-day WFA activities for the Hyderabad based WFA team Participates as a member of the global GBS P C Ops management team and assist in setting goals processes procedures across the global teams Hyderabad India and Mexico City Mexico US among others Creates drives individual team objectives expectations that align with overall division and Company goals Act as primary support for various P C teams across WBD Reviews analyzes and audits data for completeness and accuracy Run and distribute monthly reports Ad Hoc reports to divisional P C management as needed Ensures the team meet service level agreements and is responsive to client needs Mentor and provide guidance to WFA team members related to work performance and opportunities to gain additional skills Host team meetings to ensure all team members are aligned with processes Coordinate with technology team to implement and or research new ideas for system enhancements or troubleshoot system issues Act as final escalation before WFA Lead to respond to requests for assistance and guidance on processes from internal and external peers and clients Manage team members who process Data Correction requests from field or because of internal audits Work with P C to identify issues and make corrections to employee data Counsel P C when correction may impact other employee data such as vacation accrual pension benefits bonus etc Represent WFA team as subject matter expert in meetings and during large small projects Assist with Change Management efforts as the result of process change including the creation of process documentation Complete Performance reviews for direct reports to include feedback on performance objectives and expectations Partner with upper management across the organization on various projects initiatives and on day-to-day support escalations Help team plan prioritize duties project support work Find opportunities for process improvement efficiencies and implement as appropriate Qualifications Experience Experience 10 to 14 years Human Resources administrative or related experience required preferably with supervisory responsibilities from a global entertainment environment Must be able to maintain confidentiality and use confidential information appropriately Education Bachelor s degree in Human Resources or related field or equivalent combination of work experience required Language Requirements Must be fluent in English Technical Skills Experience with Workday HR payroll or other SaaS payroll tools preferred SAP or PeopleSoft Strong skills required with Outlook Excel Word and PowerPoint Relationship Management Strong relationship skills Experienced in building and maintaining effective collaborations Recognized for reliability integrity and trustworthiness Process Management Skilled in process improvements and problem solving taking initiative to own work projects tasks Ability to manage ad hoc high-volume activities in a fast-paced environment independently Organizational Skills Excellent planning time management prioritization and follow-up skills Has strong analytical skills and attention to detail Communication Exceptional communication and customer service skills capable of conveying complex information clearly at all levels and in English Must have flexible and adaptable attitude to cope with fast changing and complex environment Leadership Presence Demonstrates ability to coach and develop team specialists and create a strong employee culture Workday and Service Now Ticketing experience along with Analytical experience is mandatory Shift Timings - 3 PM to 11 PM IST How We Get Things Done This last bit is probably the most important Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done You can find them at www wbd com guiding-principles along with some insights from the team on what they mean and how they show up in their day to day We hope they resonate with you and look forward to discussing them during your interview Championing Inclusion at WBD Warner Bros Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences Being an equal prospect employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law If you re a qualified candidate with a disability and you require adjustments or accommodations during the job application and or recruitment process please visit our accessibility page for instructions to submit your request