Team Lead- Data OPS Would you like to be part of a team that delivers high-quality support to our customers Would you like the opportunity to learn cutting-edge administrative skills About our Team The Customer Data Operations C-DOT team is part of the Customer Service and Order to Cash Enablement division This team is responsible for providing efficient timely and accurate service to Elsevier stakeholders in validation creation and maintenance of organization customer accounts About the Role The role of the Team Lead Data OPS is to work as an integral leader of the Customer Service and Order to Cash department by providing outstanding customer experience to our internal and external customers ResponsibilitiesLead the C-DOT team to ensure accounts are created and maintained promptly and accurately supporting consistent customer experience Empower members by providing knowledge reducing bureaucracy and streamlining access to information and contacts needed for optimal service and performance Guide team members to build strategic thinking for their market or customer group Track customer satisfaction and find ways to improve queries processes or policies Advocate for enhancements within Operations and with Stakeholders Integrate the customer service excellence program into daily operations Deliver excellent customer service by leading teams to resolve issues and drive improvements Quickly investigate and address escalations Hold regular meetings to share information and improve mutual understanding of processes and procedures Understands C-DOT ECH Enterprise Customer Hub strategy and communicates actionable deliverables to the team Communicates effectively with team members peers functional managers and stakeholders Sales Data Stewards ECH team Requirements5 years of experience in Master Data Management MDM or customer data plus people management required Strong analytical and process engineering skills including data compilation and analysis Demonstrated success in customer service and order-to-cash environments Proven leadership mentoring and excellent people management abilities Skilled in project management and motivating teams during change Organized self-driven and able to work independently Critical thinking and problem-solving skills able to evaluate information and draw conclusions for business decisions Familiarity with Academic Health Corporate or Government sectors is a plus Work in a way that works for you We promote a healthy work life balance across the organisation We offer an appealing working prospect for our people With numerous wellbeing initiatives shared parental leave study assistance and sabbaticals we will help you meet your immediate responsibilities and your long-term goals Working remotely from home or in our office in a flexible hybrid pattern Working flexible hours - flexing the times you work in the day Working for you We know that your wellbeing and happiness are key to a long and successful career These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you your immediate family and parents Enhanced Health Insurance Options Competitive rates negotiated by the company Group Life Insurance Ensuring financial security for your loved ones Group Accident Insurance Extra protection for accidental death and permanent disablement Flexible Working Arrangement Achieve a harmonious work-life balance Employee Assistance Program Access support for personal and work-related challenges Medical Screening Your well-being is a top priority Modern Family Benefits Maternity paternity and adoption support Long-Service Awards Recognizing dedication and commitment New Baby Gift Celebrating the joy of parenthood Subsidized Meals in Chennai Enjoy delicious meals at discounted rates Various Paid Time Off Take time off with Casual Leave Sick Leave Privilege Leave Compassionate Leave Special Sick Leave and Gazetted Public Holidays Free Transport pick up and drop from the home -office - home applies in Chennai About the Business A global leader in information and analytics we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society Building on our publishing heritage we combine quality information and vast data sets with analytics to support visionary science and research health education and interactive learning as well as exceptional healthcare and clinical practice At Elsevier your work contributes to the world s grand challenges and a more sustainable future We harness innovative technologies to support science and healthcare to partner for a better world We know your well-being and happiness are key to a long and successful career We are delighted to offer country specific benefits Click here to access perks specific to your location We are committed to providing a fair and accessible hiring process If you have a disability or other need that requires accommodation or adjustment please let us know by completing our Applicant Request Support Form or please contact 1-(phone hidden) Criminals may pose as recruiters asking for money or personal information We never request money or banking details from job applicants Learn more about spotting and avoiding scams here Please read our Candidate Privacy Policy We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race color creed religion sex national origin citizenship status disability status protected veteran status age marital status sexual orientation gender identity genetic information or any other characteristic protected by law USA Job Seekers EEO Know Your Rights

📌 Team Lead Data Ops (Tamil Nadu)
🏢 Elsevier
📍 Tamil Nadu