ORDER MANAGEMENT Process and confirm customer orders placed through the website Monitor order status and ensure smooth order lifecycle from purchase to delivery LOGISTICS AND DELIVERY COORDINATION Track shipments and resolve issues related to delayed or failed deliveries Communicate with logistics delivery partners for pickups returns and escalations Handle reverse logistics returns exchanges and ensure customer satisfaction CUSTOMER COMMUNATION Interact with customers regarding order confirmations delivery updates delays or return issues Provide after-sales support and resolve complaints professionally BILLING AND DOCUMENTATION Generate invoices and maintain billing records for all transactions Coordinate with finance accounts for reconciliation and payment tracking INVENTORY COORDINATION Work with inventory teams to ensure product availability and stock accuracy Job Type Full time Pay 20 000 00 - 25 000 00 per month Work Location In person