Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Enterprise Network Operations Good to have skills SD-WAN Operations Wireless Technologies Operations Minimum 5 year s of experience is required Educational Qualification 15 years full time education Job Overview Highly skilled and experienced L3 Cisco IPT Support Engineer to provide expert-level support and leadership for our Cisco IP Telephony IPT systems The engineer will be responsible for the design implementation and management of Cisco Unified Communications solutions ensuring optimal performance reliability and security This role involves troubleshooting complex issues overseeing system upgrades and collaborating with cross-functional teams to enhance our IPT infrastructure Key Responsibilities Expert-Level Troubleshooting Serve as the highest level of support for IPT issues providing in-depth troubleshooting for complex incidents escalated from L1 and L2 teams including call quality issues registration problems and advanced voicemail configurations System Design Implementation Lead the design implementation and configuration of Cisco IPT solutions including Cisco Unified Communications Manager CUCM Cisco Unity Connection Cisco IM Presence and Cisco UCCX and Cisco Webex Contact Center Performance Monitoring Optimization Monitor system performance metrics and implement optimizations to enhance the efficiency and quality of the IPT infrastructure including call routing load balancing and redundancy strategies Capacity Planning Conduct capacity planning and scalability assessments for IPT systems to accommodate organizational growth and changing user needs System Upgrades Migration Oversee major upgrades migrations and deployments of Cisco IPT systems ensuring minimal disruption to services and proper testing of new features and functionalities Documentation Standards Create and maintain comprehensive documentation for configurations standard operating procedures and troubleshooting guides Establish best practices and standards for IPT operations Collaboration with Cross-Functional Teams Work closely with network security and application teams to ensure seamless integration of IPT solutions with the overall IT infrastructure Training Mentorship Provide training and mentorship to L1 and L2 support engineers sharing knowledge on advanced troubleshooting techniques and system configurations Security Compliance Ensure IPT systems comply with organizational security policies and industry regulations Conduct regular audits and vulnerability assessments of the IPT environment Vendor Management Liaise with Cisco and other third-party vendors for support warranty and service agreements Collaborate with vendors on advanced troubleshooting and system upgrades Skills Qualifications In-Depth Knowledge of Cisco IPT Extensive experience with Cisco Unified Communications solutions including CUCM Cisco Unity Connection Cisco Contact Center Solutions UCCX Cisco Webex Contac Center and Cisco IM Presence Advanced VoIP Expertise Solid understanding of VoIP technologies protocols SIP SCCP H 323 and call routing methodologies Troubleshooting Proficiency Exceptional troubleshooting skills for complex IPT issues with a systematic approach to problem-solving Network Engineering Skills Comprehensive knowledge of networking concepts related to voice systems including VLANs QoS IP addressing and network security measures Cisco Certifications Industry-recognized certifications Leadership Skills Proven ability to lead projects and collaborate effectively with cross-functional teams Communication Skills Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical stakeholders Project Management Strong project management skills to oversee system upgrades and implementations ensuring timelines and budgets are met 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka