Job Title Customer Care Representative Voice Chat Process Job Type Full-time Rotational Shifts Qualification 12th Pass or Graduate About Company Woodrock Infotech Private Limited is a BPO Business Process Outsourcing company primarily based in Kolkata West Bengal India with a focus on IT services and consulting Established in 2014 the company offers services like back-office operations KPO marketing and customer service aiming to help businesses scale their tech teams and improve their marketing and customer service operations Summary We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Representative for our voice and chat support process The role involves assisting customers with their queries and concerns efficiently and professionally Please note this is a non-sales role no outbound calls or sales targets involved Key Responsibilities Handle incoming customer queries via voice and chat channels Provide accurate valid and complete information by using the right tools and methods Resolve customer issues promptly ensuring a positive customer experience Escalate complex issues to the appropriate department when necessary Maintain records of customer interactions and follow-up as needed Adhere to company policies and procedures during all customer interactions Requirements Minimum qualification 12th pass graduates are preferred English is mandatory Basic computer knowledge and typing skills Job Type Full time Pay 12 000 00 - 16 000 00 per month Language English Preferred Work Location In person

📌 Customer Care Executive (Uttarakhand)
🏢 Nameless
📍 Uttarakhand