Position Overview The IT Support Helpdesk Executive is responsible for providing technical assistance troubleshooting support and timely resolution of IT-related issues for end-users The role ensures smooth functioning of systems hardware software and network services within the organization Key Responsibilities Provide first-level technical support via phone email chat or ticketing system Diagnose and resolve issues related to computers laptops printers operating systems and software applications Install configure and maintain hardware software and network devices Escalate unresolved issues to Level-2 Level-3 support teams when necessary Manage user accounts password resets and system access in accordance with security policies Monitor and update tickets in the helpdesk system ensuring timely closure and accurate documentation Support basic network troubleshooting such as connectivity problems VPN issues and Wi-Fi concerns Assist in system updates patches and routine maintenance tasks Guide users with troubleshooting steps and provide technical training when required Ensure compliance with IT policies data security protocols and service quality standards Skills Qualifications Proven experience as an IT Support Helpdesk Technician or similar technical role Strong knowledge of Windows Mac operating systems MS Office and common enterprise applications Basic understanding of networking concepts LAN WAN IP DNS DHCP Good problem-solving analytical and communication skills Ability to handle multiple tasks and work under pressure Diploma Degree in IT Computer Science or related field Relevant certifications CompTIA A CCNA or MS certifications are an advantage Perks and Benefits Organization Name Prudential Infotech Limited Industry IT-Software Software Services Functional Area IT Software Employment Type Full Time Permanent Role IT Support Helpdesk Vacancies 2 Experience 0-1 Years Freshers can apply also Job Location SDF Building Saltlake Sector-5 Kolkata 700091 Contact Details Contact person Anirban Saha Phone No (phone hidden) Send your CV Biodata Resume at Email hr prudentialinfotech com Why Join Us Get a chance to contribute and get recognition from day one Modern work environment Friendly Supportive Professional and achievement-oriented management team Competitive Salary and Benefits we offer excellent benefits a high-performance culture challenging work and projects and competitive financial rewards You ll get the chance to be even better at what you do Work Attributes Customer-focused with a positive attitude Strong interpersonal and teamwork skills Willingness to learn new technologies Ability to work in shifts if required Job Type Full time Pay From 12 096 30 per month Benefits Leave encashment Paid sick time Paid time off Provident Fund Work from home Experience total work 1 year Preferred Work Location In person

📌 Urgent Requirement For It Support (West Bengal)
🏢 Prudential infotech
📍 West Bengal