Job Title Customer Care Intern Location SISYA CLASS Office Job Type Full-Time Working Days 6 Days a Week Languages Preferred English Hindi and at least one regional language About SISYA CLASS SISYA CLASS is a fast-growing EdTech platform offering live AI-powered learning experiences for students from Grades 1 to 12 Led by IIT NIT experts we aim to revolutionize education with smart classes instant doubt-solving and personalized mentorship Join us in shaping the future of learning in India Key Responsibilities Handle inbound and outbound calls WhatsApp messages emails and app chat support for students and parents Guide new users through the app installation account setup course activation and class joining process Troubleshoot technical and access-related issues and escalate to technical support when needed Follow up with leads and users for app usage attendance renewals and subscription-related queries Maintain CRM data with accurate logs of interactions complaints and feedback Coordinate with academic mentors and operations teams for smooth resolution of student parent concerns Send timely reminders and updates about classes quizzes and important notifications Collect feedback and ensure customer satisfaction by addressing concerns with professionalism and empathy Promote SISYA CLASS offerings and upgrades wherever relevant to build trust and long-term engagement Key Requirements Strong communication skills - verbal and written Comfortable handling a high volume of calls and messages daily Ability to work independently and as part of a rapid-paced team Positive attitude patience and ability to explain complex processes simply Why Join SISYA CLASS Work with a passionate EdTech team transforming student learning Exposure to AI-powered educational products and modern tools Growth opportunities across customer success operations and product roles Performance-based incentives and rewards Job Types Full-time Permanent Pay 5 000 00 - 10 000 00 per month Education Bachelor s Required Experience Customer service 1 year Required Language Hindi Required English Required Location Visakhapatnam Andhra Pradesh Required Work Location In person Application Deadline 30 06 2025