Company Profile Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world With 94 000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results CGI Fiscal 2024 reported revenue is CA 14 68 billion and CGI shares are listed on the TSX GIB A and the NYSE GIB Learn more at cgi com Job Title Service Desk Level 1 Position SE Experience 1 to 4 years Category Software Development Engineering Shift 24 7 Rotational Shift Main location Bangalore Position ID J1125-1247 Employment Type Full Time Education Qualification Bachelor s degree in Computer Science or related field or higher with minimum 8 years of relevant experience Budget - LPA Job Summary Respond to requests for technical assistance by following prescribed procedures Research reported incidents using available information sources and tools Diagnose triage and resolve hardware software applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool Assign unresolved tickets to the appropriate support team Proactively monitor follow up and expedite the resolution of assigned and pending tickets Identify and escalate tickets requiring urgent attention and action Stay current with system information changes and updates Adhere to work schedules attendance and leave policies Expected to work in a 24 7 environment on rotational shifts Comply with CGI and Client s IS IT policies code of conduct and quality standards Participate in the recruitment process for initial member screening Excellent speaking and writing skills in English with a neutral accent correct grammar and syntax Knowledge of customer service principles and practices ITIL and ITSM Knowledge of IT applications systems and networks Experience in handling technical support for an international organization Problem analysis and solving Learning adaptability and attention to detail Ability to type while handling customer contact Tolerance to stress performance driven and continuously improving work experience required Worked as Service Desk Helpdesk support technician as Level 1 RTAC technicians within his her team handling calls in for an international Global client preferred North American European experience Life at CGI It is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace current opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world Your future duties and responsibilities Required qualifications to be successful in this role Together as owners let s turn meaningful insights into action Life at CGI is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world

📌 Sd Level 1 - Se (Karnataka)
🏢 CGI
📍 Karnataka