1 Customer Handling Satisfaction Greet and interact with customers professionally Understand customer complaints and record them clearly Ensure customers feel informed and valued throughout the service process Achieve a high Customer Satisfaction Index CSI score 2 Job Card Preparation Documentation Prepare accurate job cards with customer concerns Explain service estimates job details and timelines Maintain proper records of service history and follow-up actions 3 Service Follow-Up Update customers about service status Follow up after delivery to confirm satisfaction Contact customers for periodic maintenance reminders 4 Complaint Resolution Handle complaints politely and resolve them quickly Coordinate with workshop technicians for technical issues Escalate bigger issues to Service Manager when required 5 Coordination with Service Team Communicate customer concerns to technicians clearly Ensure promised delivery time is met Check final quality before delivering the vehicle 6 Upselling Value-Added Services Inform customers about recommended services Promote AMC Annual Maintenance Contract extended warranty and accessories appropriately and ethically 7 Vehicle Delivery Process Explain the work done after service Ensure billing accuracy Take customer signature feedback and CSI input Job Type Full time Pay From 15 000 00 per month Benefits Provident Fund Work Location In person

📌 Crt (Uttarakhand)
🏢 Royal Enfield (Allied Auto Agencies)
📍 Uttarakhand