Responsible for ensuring the stability efficiency and enhancement of the RPA PAD and BCM applications This includes monitoring platform health incident resolution change management and continuous improvement initiatives while maintaining compliance with organizational and audit standards Key Responsibilities 1 Monitor platform health and ensure stability by proactively identifying and resolving potential issues 2 Publish regular reports on VDI license usage service requests incidents and audit logs 3 Conduct periodic reviews and cleanups of RPA PAD inventory VDIs licenses and groups such as APS and SNOW 4 Handle service requests incidents and change requests within defined SLAs 5 Perform root cause analysis RCA for high-priority incidents and document findings 6 Provide 24x7 coverage for P1 and P2 incidents 7 Conduct monthly UAR URR SNOW APS GMT and platform-related group reviews 8 Regularly upgrade PAD client versions and perform minor technical software upgrades 9 Identify and implement application improvements to enhance usability and performance 10 Prepare knowledge articles and maintain an up-to-date application roadmap 11 Communicate planned downtimes or outages to business users and stakeholders 12 Publish weekly updates on ongoing and completed activities and improvements 13 Update and maintain the training list for users BLMs and platform stakeholders 14 Define review and update escalation frameworks ensuring all escalations are tracked and followed up on 15 Coordinate with respective teams for Infra issues Sharepoint One drive VDI Space issues 16 Ownership for coordination with Microsoft for Support tickets 17 Review and approve code movements configuration changes and data updates 18 Maintain compliance with internal processes 19 Ensure traceability and adherence to escalation protocols for improved accountability 20 VDI Management and provisioning Key Qualifications Should have experience in platform application support particularly with RPA tools like Power Automate Desktop PAD Strong knowledge of ITSM processes including incident change and problem management Experience in compliance and audit handling including lifecycle document management Proficiency in monitoring tools reporting and inventory management Analytical mindset with strong troubleshooting skills Excellent communication and stakeholder management abilities Ability to handle high-priority incidents with 24x7 availability Team-oriented mindset to work with cross-functional teams and vendors Detail-oriented with the ability to maintain and organize extensive documentation

📌 Power Platform Admin (India)
🏢 People First Consultants
📍 India