Location DLF Mall of India Noida Salary Upto 40k Experience required 5 years in Luxury Apparel Store Female candidates preferred Key Responsibilities Manage the in-store CRM system ensuring accurate customer data collection and updating customer profiles in real-time Greet and interact with customers to gather feedback and understand their preferences for personalized in-store experiences Implement in-store customer retention strategies focusing on enhancing loyalty and repeat business Collaborate with the marketing team to execute in-store CRM campaigns such as exclusive offers and loyalty programs Monitor customer feedback and behavior providing insights for in-store improvements and service enhancements Educate store staff on the importance of CRM and how to effectively collect and manage customer data Assist customers in-store with loyalty program enrollments rewards redemptions and CRM-related inquiries Prepare and analyze CRM reports to track customer satisfaction retention rates and engagement levels Qualifications Bachelor s degree in any field years of experience in customer service retail or CRM management Familiarity with CRM software retail analytics tools and customer loyalty programs Excellent communication and people skills with the ability to build strong customer relationships Attention to detail and ability to multitask in a fast-paced retail environment Strong problem-solving skills and a customer-first mindset Why Join Us Competitive salary and benefits Employee discounts and access to exclusive in-store offers Opportunity for growth within a agile and customer-focused team Be part of an innovative retail environment that values customer satisfaction Apply Share your resume on shally mbkb org with subject line Application for CRM - Noida Job Type Full-time Pay 20 000 00 - 40 000 00 per month Benefits Leave encashment Application Question s Current inhand Salary Expected salary How soon you can join Work Location In person