Appointment Management Schedule appointments for patients and follow up on existing appointments Patient Information Provide details about hospital services facilities policies and treatment plans Inbound Outbound Calls Handle incoming calls from patients and conduct outbound calls to patients for various purposes such as appointment reminders or service promotions Patient Support Address patient inquiries and provide compassionate support helping them navigate their healthcare journey Record Keeping Maintain accurate call records and update patient information in the hospital s system Communication Serve as a vital link between patients and healthcare providers ensuring efficient communication Problem Resolution Address patient concerns and issues referring complex matters to the appropriate departments Required Skills and Qualifications Excellent Verbal Communication Clearly and effectively convey information to patients Interpersonal Skills Interact with callers in a friendly patient and professional manner Customer Service Provide excellent customer service even under pressure Attention to Detail Accurately record interactions and patient information Empathy Compassion Approach patient interactions with a compassionate attitude Tech Proficiency Operate telephone equipment automatic dialing systems and other telecommunications technologies Confidentiality Maintain patient confidentiality in accordance with healthcare regulations Time Management Handle multiple calls and tasks efficiently Job Type Full time Pay 15 000 00 - 18 000 00 per month Language Hindi Preferred English Preferred Work Location In person

📌 Night Shift Telecaller (Tamil Nadu)
🏢 DR. KAMARAJ HOSPITAL
📍 Tamil Nadu