Hello Connections Greetings from ElevarSoC We are hiring for HR Shared Service Position with 2-4 Years of Experience for Hyderabad location Apply Now Immediate 2 weeks preferred Below the jd 2-4 Years Shared service experience preferably in a HR shared service environment and or a college degree with a preferred major in Human Resources Communications or Business Must have the ability to remain focused professional tactful and discrete when handling sensitive and or confidential information Exhibits patience and empathy Possesses solid problem-solving skills Actively looks for process improvements Proficient in managing stakeholders and engaging with employees in a multi-national and diverse HR Shared Service setup Proficiency in Workday ServiceNow BSwift Darwin etc Resposibilities Provides quality service in response to incoming inquiries through the call center web portal chat and web portal employee case submissions Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries Ability to manage multiple complex issues tickets and prioritize concurrently Deliver live support through chat and phone ensuring high employee satisfaction Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures Uphold exceptional KPI standards and internal quality Possess a service-oriented mindset and Employee experience Partner with Tier 2 and 3 teams different HR functions to be aware of all the required information to manage the ServiceNow tickets Assists customers with any problems encountered while using HR self-service tools for employee transactions e g data changes onboarding separations benefits administration performance management and compensation job postings etc Provide timely information and or education for all levels of an Employees on HR issues via ticketing system Job Types Full-time Permanent Pay 9 890 57 - 36 858 07 per month Work Location In person