Job ID 204686 Required Travel Minimal Managerial - No Location India- Pune Amdocs Site Who are we Amdocs helps those who build the future to make it amazing With our market-leading portfolio of software products and services we unlock our customers cutting-edge potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations Listed on the NASDAQ Global Select Market Amdocs had revenue of 5 00 billion in fiscal 2024 For more information visit www amdocs com At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day We believe in creating a workplace where you not only excel professionally but also thrive personally Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world In one sentence Prioritize plan and assign tasks to team members based on ability focus for the day What will your job look like You will lead and mentor a small team within a specific task or project You will be responsible for processes KPIs and communication within the project You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team ensuring process alignment and team mentoring You will also have hands-on work as an analyst whenever required guiding and assisting teams in problem resolution providing technical coaching mentoring and knowledge management You will guide team to resolve technical issues come up with new ideas and enhance processes as required for bill audits running maps service desk tickets You will guide and assist team to identify and analyze production issues track recurring issues identify ways to prevent them or suggest a permanent fix All you need is 6 years of relevant industry experience Excellent communication skills and ability to respond to customer queries quickly Ability to understand business needs and manage 24X7 shifts Good hands-on technical knowledge Excellent domain knowledge in incident handling production management and audit processes Experience in a complex global matrix organization working across multiple time zones Experience in working in ambiguous situations working under pressure and flexible work hours Production-oriented with a sense of urgency and sensitive to production requirements Why you will love this job You will have a wide scope of activities You will have excellent products and solutions You will have scope for professional development Amdocs is an equal opportunity employer We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce