Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission Being the cybersecurity partner of choice protecting our digital way of life Our vision is a world where each day is safer and more secure than the one before We are a company built on the foundation of challenging and disrupting the way things are done and we re looking for innovators who are as committed to shaping the future of cybersecurity as we are Who We Are We take our mission of protecting the digital way of life seriously We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration to execution From showing up for each other with integrity to creating an environment where we all feel included As a member of our team you will be shaping the future of cybersecurity We work fast value ongoing learning and we respect each employee as a unique individual Knowing we all have different needs our development and personal wellbeing programs are designed to give you choice in how you are supported This includes our FLEXBenefits wellbeing spending account with over 1 000 eligible items selected by employees our mental and financial health resources and our personalized learning opportunities - just to name a few At Palo Alto Networks we believe in the power of collaboration and value in-person interactions This is why our employees generally work full time from our office with flexibility offered where needed This setup fosters casual conversations problem-solving and trusted relationships Our goal is to create an environment where we all win with precision Your Career We re seeking an experienced hands-on Cloud SRE manager to lead high-severity incident and problem management across our GCP-centric platforms This role combines deep technical troubleshooting with process ownership ensuring rapid recovery root cause elimination and long-term reliability improvements You will own L3 OnCall responsibilities drive post-incident learning and champion automation and operational excellence Implement and lead post-mortem processes within SLAs identify root causes and drive corrective actions to reduce repeat incidents More information about the Cortex product can be found Your Impact In your technical and leadership capacity you will contribute to a seamless production site reliability operations partnering closely with regional and global SRE counterparts with special attention to the below Incident Analysis Problem Management Implement and lead post-mortem processes within SLAs identify root causes and drive corrective actions to reduce repeat incidents Establish and maintain a problem backlog ensuring timely resolution and continuous process improvement Troubleshooting Rapidly diagnose and resolve failures across Kubernetes Terraform and GCP using advanced troubleshooting frameworks Preventative Measures Implement automation and enhanced monitoring to proactively detect issues and reduce incident frequency Stakeholder Communication Work with GCP AWS TAMs and other vendors to request new features or followups for updates Mentorship Coach and elevate SRE and DevOps teams promoting best practices in reliability and incident problem management Documentation Establish and maintain a problem backlog ensuring timely resolution and continuous process improvement Envision the future or SRE with AI ML Ability to envision how a modern SRE team should operate leveraging AI ML Qualifications Your Experience 12 years of experience in SRE DevOps Infrastructure roles with a strong foundation in GCP cloud-based environments 5 years of proven experience managing SRE DevOps teams preferably with a strong focus on Google Cloud Platform GCP Deep hands-on knowledge of Terraform Kubernetes GKE GitLab CI CD and modern observability practices e g Prometheus OpenTelemetry Strong knowledge in Data Platforms like BIgQuery Cassandra Kafka PostgreSQL and MySQL is mandatory Robust experience in managing incident response and postmortems reducing MTTR and driving proactive reliability improvements Proficiency with cloud platforms such as GCP AWS Solid grasp of Infrastructure as Code container orchestration and scalable cloud architectures Track record of building tools for system reliability automated remediation and performance tuning Experience leveraging AI ML-based operations tools for automation anomaly detection and predictive alerting is a plus Expertise in SLI SLO SLA design and implementation and driving operational maturity through data Strong interpersonal and leadership skills with a demonstrated ability to coach mentor and inspire teams Effective communicator capable of translating complex technical concepts to non-technical stakeholders Committed to inclusion collaboration and creating a culture where every voice is heard and respected Additional Information The Team To stay ahead of the curve it s critical to know where the curve is and how to anticipate the changes we re facing For the fastest-growing cybersecurity company the curve is the evolution of cyberattacks and access technology and the products and services that dedicatedly address them Our engineering team is at the core of our products - connected directly to the mission of preventing cyberattacks and enabling secure access to all on-prem and cloud applications They are constantly innovating - challenging the way we and the industry think about Access and security These engineers aren t shy about building products to solve problems no one has pursued before They define the industry instead of waiting for directions We need individuals who feel comfortable in ambiguity excited by the prospect of challenge and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment Our engineering team is provided with an unrivaled chance to create the products and practices that will support our company growth over the next decade defining the cybersecurity industry as we know it If you see the potential of how incredible people and products can transform a business this is the team for you If the prospect of affecting tens of millions of people enabling them to work remotely securely and easily in ways never done before thrill you - you belong with us Our Commitment We re problem solvers that take risks and challenge cybersecurity s status quo It s simple we can t accomplish our mission without diverse teams innovating together We are committed to providing reasonable accommodations for all qualified individuals with a disability If you require assistance or accommodation due to a disability or special need please contact us at Palo Alto Networks is an equal opportunity employer We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or other legally protected characteristics All your information will be kept confidential according to EEO guidelines Is role eligible for Immigration Sponsorship No Please note that we will not sponsor applicants for work visas for this position