Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills BlueYonder Warehouse Management Good to have skills A D Aftermarket Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary The Senior Software Engineer SSE in Blue Yonder WMS Production Support is responsible for ensuring smooth and continuous operation of the Blue Yonder Warehouse Management System WMS in production environments The role focuses on incident resolution problem management root cause analysis system monitoring and collaborating closely with functional and technical teams to provide timely solutions and ensure optimal system performance The SSE acts as a key point of contact for production support issues contributing to service reliability performance improvements and user satisfaction Roles Responsibilities - Production Issue Management - Provide 2nd and 3rd level support for incidents related to Blue Yonder WMS in production - Analyze troubleshoot and resolve system incidents application errors data inconsistencies and performance issues - Perform root cause analysis RCA and provide permanent solutions to recurring issues - System Monitoring Health Checks - Continuously monitor system health job schedules integrations via MOCA or APIs and application logs to proactively identify potential issues - Implement and enhance automated monitoring and alerting mechanisms - Incident Reporting Documentation - Maintain comprehensive incident logs RCA reports and knowledge base articles - Ensure timely communication and status updates to stakeholders including Business Users Functional Consultants and Application -Management Teams - Application Data Support - Support data correction activities in collaboration with functional and technical teams -Validate and coordinate data fixes batch jobs and data migration corrections related to WMS operations - Interface Integration Support - Troubleshoot and support integrations between Blue Yonder WMS and other systems e g ERP TMS LMS - Validate message flows in MOCA or other middleware layers - Change Release Management Support - Support production deployments including coordination of post-go-live stabilization - Validate configuration changes patches and software upgrades in the production workplace - Collaboration Stakeholder Management - Work closely with functional consultants developers business users and infrastructure teams to resolve issues - Participate in on-call support rotations ensuring 24x7 production support coverage Professional Technical Skills - 5 years of IT experience in application support preferably in Warehouse Management Systems WMS - Strong knowledge of Blue Yonder JDA WMS including core functionalities configuration and operations - Experience with MOCA integration framework and handling middleware integrations - Strong SQL skills for data investigation and support - Familiarity with LINUX Windows environments for basic system troubleshooting - Good understanding of interfaces between WMS and ERP e g SAP Oracle - Excellent analytical and problem-solving skills - Solid communication skills to interact with business users and technical teams - Prior experience in production support in 24x7 environments with on-call rotation readiness - Knowledge of ITIL processes Incident Problem Change Management Additional Information - The candidate should have minimum 3 years of experience in BlueYonder Warehouse Management - This position is based at our Chennai office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Tamil Nadu)
🏢 Accenture
📍 Tamil Nadu