We are looking for a detail-oriented and alert CCTV Surveillance Operator to monitor and manage the security camera system across our retail store s The ideal candidate will proactively identify suspicious behavior theft or safety concerns in real-time and coordinate with the on-ground team to ensure a safe and secure shopping setting for customers and staff Key Responsibilities Monitor live CCTV footage across all retail floor areas storage zones and entry exit points Identify and flag suspicious customer or employee behavior in real-time Immediately alert on-ground security or store managers in case of potential theft or policy violations Review recorded footage for incident investigation and reporting Maintain detailed incident logs and daily surveillance reports Ensure CCTV systems are functioning properly report technical issues promptly Work closely with the Loss Prevention and Operations team for ongoing improvements in store safety Maintain confidentiality and handle all footage and information with integrity Requirements Proven experience in CCTV surveillance preferably in a retail or commercial setting Familiarity with modern CCTV systems camera software and basic troubleshooting Strong observation skills and attention to detail Ability to stay focused for long durations Excellent communication skills and professional conduct Basic computer literacy MS Office report writing Flexible with shifts day night weekends as required Prior experience in retail security or loss prevention will be an advantage Job Type Full-time Pay 15 000 00 - 30 000 00 per month Work Location In person