- Head of Operations Frank Ross Position Head of Operations Location Kolkata West Bengal Reporting To Managing Director Business Scale 600 crore turnover 300 pharmacy outlets Role Overview The Head of Operations will lead 300 pharmacy outlets across West Bengal ensuring operational excellence profitability and sustainable growth The role requires a strategic leader with expertise in large-scale retail operations compliance and people management Key Responsibilities Lead day-to-day operations across outlets ensuring SOP compliance and service quality Drive revenue growth profitability and cost efficiency Manage supply chain inventory and regulatory compliance Strengthen customer experience and implement digital initiatives Mentor regional zonal managers and build a performance-driven workforce Qualifications Experience Postgraduate in Management 12-18 years in retail pharmacy FMCG operations with multi-store leadership 200 outlets preferred Strong knowledge of compliance supply chain and customer service Exposure to digital transformation in retail is an advantage Key Skills Strategic and execution-focused leadership Solid people management and communication skills Customer-first mindset with focus on efficiency and profitability Job Types Full-time Permanent Pay 2 000 000 00 - 2 500 000 00 per year Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person

📌 Head Of Operations (pharmacy Retail Chain) (West Bengal)
🏢 Cri
📍 West Bengal