Job Title Food Order Taker Tele Position Summary We are looking for a dynamic FOT who will be the first point of contact for our guests The responsibilities include receiving orders through call managements system punch the orders maintain order records in the system and provide excellent customer priority services Duties and responsibilities 1 Take food orders through phone and other means 2 Copperleaf s main goal is to provide its customers quality services make this a goal learn and grow to the set standard 3 Greet the customers on call with a warm positive friendly and exuberant attitude 4 Punch the orders into the POS 5 Collaborate with the cooking team to provide best services 6 Customers are our priority Coordinate and assist the customers suggesting recommending food based on their needs 7 Be a resourceful part of Copperleaf team and work towards increasing revenue through proper call management 8 Provide the best tele-calling experience to the customers 9 Patience is the key convince the toughest of the client to place the order 10 Answering calls and resolving queries of customers 11 Posing questions to comprehend client necessities and close sales Requirements 1 Should have valuable communication skills and listening skills 2 Should be fluent in English and Hindi Konkani and Marathi are also preferred 3 Good knowledge of computer programs Microsoft Office and POS systems and other telephone systems 4 Ability to switch communication styles as per the customers requirement 5 Proficient in Research and record-keeping skills 6 Outstanding negotiation skills to resolve issues and address complaints 7 Ability to listen to and understand information and ideas presented through spoken words and sentences 8 Ability to respond quickly in a dynamic and changing workplace 9 Must demonstrate strong knowledge of F B and food delivery business 10 Should have problem resolving ability and convincing skills 11 Should be able to work as per restaurant timings i e 10 30 AM to 3 30 PM and 6 30 PM to 11 30 PM Candidate should be willing to relocate to Goa - Food and accommodation will be provided Job Types Full-time Permanent Pay 17 000 00 - 22 000 00 per month Benefits Food provided Paid sick time Provident Fund Work Location In person

📌 Tele Order Taker (Goa)
🏢 Copperleaf
📍 Goa