Customer Solutions Design Practitioner Job Req ID 51599 Posting Date 26 Sept 2025 Function Software Engineering Unit Business Location 9th 10th Flr Gurugram Info Gurugram India Salary Competitive Job Req ID 51599 Posting Date 26-Sept-2025 Location Gurugram Why this job matters The Customer Solutions Design Practitioner delivers end-to-end technical designs ensuring that business requirements are successful translated into deliverable solutions which meet customer needs whilst considering the impact of those solutions on all technical and business areas What you ll be doing 1 Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies 2 Executes the technical direction and delivers optimum solution design for customers 3 Reviews and validates both new developments and in-life products and services ensuring full integration across all aspects 4 Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions 5 Delivers customer solution design engagement and statement of work creation including any 3rd party deliverables 6 Executes customer migration planning and implementation 7 Supports on impact assessments and design documentation updates 8 Supports all parties throughout the project lifecycle to determine the optimum solution design for customers 9 Resolves solution and service issues leads root cause analysis troubleshooting and escalation 10 Undertakes the delivery of performance and process improvements 11 Develops and shares with team knowledge on emerging trends and changes in customer solution design 12 Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements The skills you ll need Troubleshooting IT Service Delivery Decision Making Root Cause Analysis Growth Mindset Risk Management Negotiation Commercial Acumen Solution Design Customer Relationship Management Inclusive Leadership Proposal Development Business Process Improvement Solution ArchitectureOur leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy I demonstrate solid commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best With over 175 years of heritage BT is now the flagship business brand of BT Group We ve brought together our best people and capabilities into a B2B powerhouse serving 1 2 million business customers internationally We re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes from big household names and government departments right through to sole traders and new start-ups But it s not just the technology that matters it s what it can do to help them build stronger smarter more secure businesses We value diversity and inclusion and believe in making a positive impact We connect for good by championing digital inclusion and equipping people businesses and communities with digital skills to thrive As a member of our team you will be part of an organisation that celebrates difference fosters innovation and provides you with opportunities to be your best With millions of businesses relying on us daily joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway - you may just be the right candidate for this or other roles in our wider team