About the Role We are seeking a proactive and service-oriented IT Support Executive to manage the day-to-day IT needs of a high-performing B2B Sales Marketing team You ll play a critical role in ensuring the team is fully equipped with the right tools systems and support to operate efficiently across CRM platforms communication tools cloud systems and sales marketing tech stacks Key Responsibilities IT Support Troubleshooting Provide first-line technical support to end-users via ticketing systems email chat or in-person Diagnose and resolve hardware software network and connectivity issues across desktops laptops VoIP phones and mobile devices Maintain an internal knowledge base of common issues and solutions User Management Onboarding Set up new user accounts email addresses devices and access permissions in coordination with HR and team leads Offboard users by revoking access backing up data and recovering equipment System Application Support Provide support for key platforms including CRM systems e g Salesforce HubSpot Zoho Marketing automation tools e g Mailchimp HubSpot Marketo Productivity collaboration tools e g Google Workspace Microsoft 365 Slack Zoom Coordinate with vendors and SaaS providers for escalated issues Security Compliance Ensure endpoint security across all devices antivirus encryption MDM Support IT policies around data protection access control and compliance with GDPR ISO or other relevant standards Maintenance Asset Management Monitor and maintain IT equipment inventory and asset tagging Schedule and carry out system updates backups and hardware refresh cycles Process Improvement Reporting Help identify opportunities to streamline IT workflows Prepare monthly reports on support ticket trends system uptime and user satisfaction Qualifications Must-Have Bachelor s degree in IT Computer Science or related field or equivalent experience Strong working knowledge of Windows macOS operating systems Office productivity tools Google Workspace Microsoft 365 Basic networking LAN Wi-Fi TCP-IP Familiarity with CRM and sales marketing tools Excellent communication and interpersonal skills Job Types Full time Fresher Pay 12 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Health insurance Work Location In person

📌 It Support Executive (Maharashtra)
🏢 MOTM Technologies
📍 Maharashtra