USER ENGAGEMENT ADVOCATE Location Kolkata Hybrid Position Summary We re looking for a User Engagement Advocate SMB who can help us nurture and grow our SMB e-commerce customer base You will have the opportunity to build and maintain relationships with our users and ultimately ensure they continue to realize the value of our products through contract growth and renewal Come join our awesome team and be part of a passionate group that s creating something special within our user base Responsibilities Customer Growth Take the lead in driving account growth focusing on expanding our ever-growing SMB user base Take ownership of their post-purchase journey from adoption to expansion Actively seek out new opportunities from the existing customer base Relationship Building Get to know our users as thoroughly as possible From onboarding onwards be the first point of contact Develop and nurture strong long-lasting relationships plant seeds for future opportunities You re the bridge between user needs and our solutions Relationship Management Stay ahead in all user interactions Organize onboarding sessions craft impactful recap emails or find ways to build new relationships Collaboration Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint Work with our Product team to provide feedback and explore and deliver solutions Work with our Marketing team to build user advocacy Learning and Educating Use your knowledge to make our users successful Embrace opportunities for continuous learning and growth Qualifications 2 to 5 years of experience in customer success account management or sales function Ability to prioritize tasks in a quick-paced environment without compromising the quality of work Excellent active listening skills written communication skills and the ability to effectively present written and verbal information to users and prospects via phone and email Knowledge of HubSpot and or Salesforce is a plus Passionate about providing users with a positive experience Ability to problem solve and propose solutions using data to drive decisions Self-motivated and results-oriented with the ability to work independently and as part of a team What We Offer A great Team and culture - please see our colleague video An exciting career as an integral part of a world-leading software company providing solutions for architecture engineering and construction - watch this short documentary about how we got our start An attractive salary and benefits package A commitment to inclusion belonging and colleague wellbeing through global initiatives and resource groups A company committed to making a real difference by advancing the world s infrastructure for better quality of life where your contributions help build a more sustainable connected and resilient world Discover our latest user success stories for an insight into our global impact About Bentley Systems Around the world infrastructure professionals rely on software from Bentley Systems to help them design build and operate better and more resilient infrastructure for transportation water energy cities and more Founded in 1984 by engineers for engineers Bentley is the partner of choice for engineering firms and owner-operators worldwide with software that spans engineering disciplines industry sectors and all phases of the infrastructure lifecycle Through our digital twin solutions we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance www bentley com Equal Opportunity Employer Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race color gender gender identity sexual orientation disability marital status religion belief national origin caste age or any other characteristic protected by local law or unrelated to job qualifications

📌 User Engagement Advocate (West Bengal)
🏢 Bentley Systems
📍 West Bengal