About Us Full Potential Solutions FPS is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City MO Chennai India Bogota Colombia and Manila Philippines that puts culture and employees first We are a rapidly growing global company employing the best people processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees We invest in our people and put culture first because we believe that happy fulfilled teams deliver breakthrough results FPS offers a competitive suite of benefits for our employees including a lucrative compensation program medical dental and vision benefits and the opportunity for high potential career growth with a fast-growing company Our Core Values Integrity - Do what s right for everyone clients shareholders partners colleagues TEAM is more important than self and create an atmosphere of mutual respect Excellence - Deliver exceptional client results Reward and recognize performance and Relentless pursuit of improvement Accountability - Act like an owner take pride in our work Measure results your own and our clients Be passionate Grace - Respect and appreciate differences Care for one another Humility Make work personal Our Mission To create conditions within which people can thrive As a Customer Experience Associate you will handle customer inquiries via phone chat and email balancing both voice and non-voice tasks You will gather and verify customer information research transaction statuses and collaborate with partners for efficient remittance delivery Meeting performance metrics and providing exceptional customer service are key responsibilities Duties and Responsibilities Professionally handle incoming customers inquiries via phone chat email Performs 50 voice and 50 non voice tasks Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction Review documents shared by customers to match with Internal information Work closely with Partners and other stakeholders to ensure delivery of remittance submitted Meet and exceed company and individual performance metrics Be a reliable and agile resource for customer service Qualifications Soft Skills Good oral and written business English communication skills with emphasis on comprehension fluency and sentence construction Excellent multi tasking ability and research skills Positive customer service orientation Ability to set expectations deliver and mediate information in a positive way Good attention to details and meticulous attitude Good time management skills Critical thinking and decision-processing skills Ability to work in a routinely environment strong self-discipline work ethic and resilience Must be willing to work onsite Yerawada Pune Maharashtra Must be willing to work in a shifting schedule including weekends and holidays Technical Skills Typing speed of at least 35 WPM Effective business writing skills Experience in using multiple web tools is a must Good internet and computer navigation skills Experience Education Age Preferably with 1 year customer experience in a financial technology account Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus Multi channel and omni channel experience is also an advantage voice and non voice experience College Graduate or completed 3 year Bachelor s College Degree Candidates must be of legal working age between 18 and 42 years old