The Reservation Executive is responsible for handling guest reservations efficiently and accurately ensuring maximum room occupancy and delivering excellent guest service The role involves managing reservation requests via phone email online channels and walk-ins while maintaining accurate records and coordinating with other hotel departments Key Responsibilities Handle all incoming reservation requests phone email OTA walk-ins promptly and courteously Process confirm and update reservations in the Property Management System PMS Maintain up-to-date knowledge of room types rates packages promotions and hotel facilities Ensure accuracy in reservation details such as dates guest information payment method and special requests Coordinate with Front Office Sales and Housekeeping teams to ensure guest requirements are met Monitor room availability and assist in maximizing hotel occupancy and revenue Manage cancellations amendments and no-shows as per hotel policy Maintain relationships with travel agents corporate clients and online booking partners Prepare daily weekly and monthly reservation reports as required Handle guest inquiries complaints or requests related to reservations professionally Promote upselling of rooms upgrades and packages to increase revenue Requirements Skills Bachelor s degree Diploma in Hotel Management or related field Proven experience as a Reservation Executive Reservation Agent in hotels or resorts Familiarity with PMS IDS Opera or other hotel reservation systems Robust communication skills verbal written Excellent telephone etiquette and customer service orientation Ability to multitask and work under pressure Proficiency in MS Office and email handling Knowledge of OTA Online Travel Agents and GDS Global Distribution System is an added advantage Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Food provided Paid sick time Provident Fund