Job Summary As a Customer Service Associate you will be the first point of contact for international clients handling inbound and outbound calls Your role is to resolve queries provide accurate information and ensure a high level of customer satisfaction across global time zones Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality resolution time and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills Qualifications Minimum qualification 12th pass or graduate Excellent verbal communication skills in English neutral accent preferred Basic computer proficiency and typing skills Willingness to work in rotational shifts including nights weekends Patience adaptability and a customer-first attitude Employment Type Full time permanent On-site only no remote work Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME Interested candidate share your CV on (phone hidden) or you can mail on -swatinarendra singh techmahindra com Job Types Full-time Permanent Benefits Health insurance Provident Fund Work Location In person Job Types Full-time Permanent Pay 19 000 00 - 36 000 00 per month Benefits Health insurance Life insurance Provident Fund Work Location In person

📌 Hiring For International Process (Maharashtra)
🏢 Tech Mahindra
📍 Maharashtra