Assistant Executive - Coordination (India)

Assistant Executive - Coordination (India)

02 Aug
|
Noventiq
|
India

02 Aug

Noventiq

India

Job Description

Job Details :

- Positive communication skill.

- Handling user escalation.

- Monitoring of tickets and taking the actions necessary to meet SLA.

- Respond timely to support analysts when requested.

- Validate completion of a ticket.

- Invoke functional escalation process to engage a support team when required.

- Apply first call resolution using knowledge base.

- Handling multi states operations or Pan India operations

- Preparing Daily and weekly tracker and share with central team as well as Client.

- Minimum graduate is required.

📌 Assistant Executive - Coordination (India)
🏢 Noventiq
📍 India

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