Basic Front Office Functions

welcoming guests, managing check-ins/check-outs, and handling reservations, inquiries, and complaints

- Welcome and greet guests in a warm and skilled manner

- Assist guests with check-in and check-out procedures

- Provide information about hotel facilities, services, and local attractions

- Handle guest inquiries and requests, including room preferences and special arrangements

- Ensure accurate billing and process payments from guests

- Coordinate with housekeeping and other departments to address guest needs

- Respond to guest feedback and resolve issues in a timely and satisfactory manner

- Maintain a neat and organized front desk area

- Answer phone calls and direct inquiries to the appropriate department

- Contribute to a positive and welcoming atmosphere for guests

Experience Needed

One year

Required Skills

Customer service

Customer Support

Soft skills

Enthusiasm, Positivity

General skills

Hotel Management

📌 Guest Service Associate (India)
🏢 RAMADA RESORT KOCHI
📍 India