Experience: 0–3 Years

Key Responsibilities:

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests within defined timelines.
- Provide accurate information about products, services, and processes.
- Maintain high standards of customer satisfaction and call quality.
- Update customer interactions in the CRM/system accurately.
- Adhere to company policies, compliance guidelines, and productivity metrics.

Eligibility:

- Graduate in any discipline (Freshers with excellent communication skills can apply).
- 0–3 years of experience in Voice Process, Customer Service, or Call Center.
- Excellent verbal communication skills in English and Hindi (regional language is an advantage).




- Basic computer knowledge and ability to work in rotational shifts.

Preferred Skills:

- Strong customer handling and problem-solving skills.
- Valuable listening and interpersonal skills.
- Ability to work in a fast-paced, target-driven environment.
- Positive attitude and customer-first approach.

Pay: ₹300,000.00 - ₹460,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Rotational Shifts (Day and Night) is required - are you comfortable?

Work Location: In person

📌 Customer Service Executive - Voice Process (India)
🏢 Client - IDFC
📍 India