Job Req ID 47687 Location New Delhi IN Function Other About Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment prospect without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Acquisition Resolution Head Function Department Customer Service Location Delhi Band M3 Job Purpose Responsible for Life cycle management of Prepaid and Postpaid customers Ensure proper onboarding through efficient activation process resolve customer complaints and ensure timely and relevant communication and execute retention processes Key Result Areas Accountabilities Deliver minimum standards on Prepaid Activations and SIMex while complying to norms Timely resolution of customer complaints Customer Process Management and new process design TERM Warehouse Documentation management Improve maintain onboarding NPS scores Prepaid MNP churn retention Core Competencies Knowledge Experience Knowledge Experience Execution Seamlessness Integrity Knowledge of Prepaid Post Paid customer processes related to Billing IN Activation CRM Collection models and surround applications for resolving customer complaints escalations Understanding of Regulatory TERM guidelines Understanding of Marketing Sales and Commercial roles and processes for seamless execution TERM Scores Timely complaint resolution Minimal or no non-conformities in any internal external audits on Activation process WH Support to sales team for DKYC and quicker customer onboarding Best in market practices to be initiated for continued to Sales Channel support Rolling forecast to agency for ensuring manpower availability Must have technical professional qualifications Graduate Post Graduate MBA with a min 10 years of experience in various customer service roles Experience of managing telecom operations Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership

📌 Gm - Acquisition & Resolution (New Delhi)
🏢 Vodafoneziggo
📍 New Delhi