Speak write and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Work a flexible schedule shift work area including weekends nights and or holidays Job summary The Seller Support Onboarding Associate acts as the primary interface between Amazon and our business partners Associate are dedicated towards helping new seller get on-boarded on A IN platform the success measure is not just launching seller but more focused on how do we enable them to be successful on A IN platform The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role A Seller Support on Boarding Associate is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment all while adhering to service level agreements for phone and or email cases Key job responsibilities SHIFT REQUIREMENTS 24 7 The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers providing phone and or e-mail support governed by internal service level agreements The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role A Seller Support on Boarding Associate is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment Basic qualifications o Excellent written and verbal communication Along with English this role also requires communicating in Hindi fluently o Demonstrates effective clear and qualified written and oral communication o Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues o Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues o Demonstrates excellent time-management skills and the ability to work independently while using departmental resources policies and procedures o Contributes to a positive team environment and proactively aids team members with difficult contacts as needed o Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance o Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions o Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Seller s issues and questions Preferred qualifications Education Any Graduation Language English and Hindi Experience within a customer service environment preferred Desire to expand skills into new areas Technical Computers Internet savvy is required Business acumen in areas of e-commerce and retail Committed seller advocate drive process tool improvements Enthusiasm and strong self-motivation Solid prioritization and time management skills with a high degree of flexibility Embrace constant change with flexibility and good grace Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow Demonstrates effective communication composure and qualified attitude Exemplary performance record particularly with regard to quality productivity Desired skill-sets include MS Office Application Excel and Internet Explorer Mozilla Firefox - Basic qualifications Basic qualifications o Excellent written and verbal communication Along with English this role also requires communicating in Hindi o Demonstrates effective clear and professional written and oral communication o Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues o Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues o Demonstrates excellent time-management skills and the ability to work independently while using departmental resources policies and procedures o Contributes to a positive team environment and proactively aids team members with difficult contacts as needed o Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance o Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions o Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Seller s issues and questions Preferred qualifications Preferred qualifications Education Any Graduation Language English and Hindi Experience within a customer service environment preferred Desire to expand skills into new areas Technical Computers Internet savvy is required Business acumen in areas of e-commerce and retail Committed seller advocate drive process tool improvements Enthusiasm and strong self-motivation Strong prioritization and time management skills with a high degree of flexibility Embrace constant change with flexibility and good grace Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow Demonstrates effective communication composure and professional attitude Exemplary performance record particularly with regard to quality productivity Desired skill-sets include MS Office Application Excel and Internet Explorer Mozilla Firefox Key job responsibilities SHIFT REQUIREMENTS 24 7 The Seller Support Onboarding Associate acts as the primary interface between Amazon and our 3rd party sellers providing phone and or e-mail support governed by internal service level agreements The Seller Support Onboarding Associate will be responsible for on-boarding New Selling partners to the Amazon IN platform and also providing timely and accurate operational support to 3rd party Sellers on the Amazon platform The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role A Seller Support on Boarding Associate is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment About the team Asssisted Self Service Registration A-SSR as onboarding specialist involve in the systematic and comprehensive approach to integrate a new seller to help them get onboard We help the seller with all required steps to set up their stores live on amazon in Sellers register themselves to sell on amazon in list their products set up their virtual store Apni Dukan delight customers and manage successful business on amazon in with the guidance from ASSR onboarding specialist Every team member in the ASSR Merchant fulfilled network MFN team will onboard new sellers on amazon in and will provide support to the sellers on-boarded from the time the lead has been picked up till the time the account is activated on amazon in During the course of this engagement the associate will also train the sellers on the various tools available to better the seller performance in marketplace 1 years of driving process improvements experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner