Job Title Hardware and Networking Engineer Job Location Kolkata On Site Salary As Per Industry Standards Job Summary We are seeking a skilled and motivated Hardware and Networking Engineer to manage maintain and support the company s IT infrastructure including computer systems servers networks and hardware components The ideal candidate will be responsible for troubleshooting hardware and network issues implementing upgrades and ensuring smooth day-to-day IT operations Key Responsibilities Hardware Support Install configure and maintain desktop computers laptops printers and other peripherals Diagnose and troubleshoot hardware failures and coordinate repairs or replacements Perform system upgrades and manage hardware inventory Networking Set up and maintain LAN wireless networks P2P switches and Routers Configure and troubleshoot network devices including Patch Pannel Switch firewalls Monitor network performance and ensure network security Knowledge and experience on PRI line Lease line and Broadband configuration Server Systems Administration Support Windows Linux servers including user access file sharing and backup systems Workgroup Network and Domain network IP DNS DHCP RDP configurations Perform regular maintenance and patching of systems User Support Provide technical assistance to end-users for hardware network and system issues Maintain helpdesk ticketing system and respond to incidents within SLAs Dialer Management o Configure monitor and maintain outbound inbound dialer systems Predictive Progressive Preview modes o Build and manage campaigns call strategies and agent skill groups o Implement lead imports filter strategies and dialing rules based on business needs Performance Optimization o Monitor real-time dialer performance and agent productivity o Adjust pacing call routing and dialing modes to improve efficiency o Analyze call metrics connect rates abandonment rates agent utilization and recommend improvements Required Skills Qualifications Diploma Bachelor s degree in Computer Science IT or related field 2 years of experience in hardware and networking roles Good knowledge and experience on Computer hardware troubleshooting Hands-on experience with routers switches firewalls and Wi-Fi access points Strong knowledge of Windows Linux OS system imaging and backup tools Familiarity with cabling standards and structured networking Basic knowledge of Dialer Call center BPO Positive communication and documentation skills Good team player Preferred Certifications Optional but Beneficial CompTIA A CompTIA Network CCNA Cisco Certified Network Associate Microsoft MCSA MCSA Job Type Full-time Work Location In person

📌 It Executive For Bpo (West Bengal)
🏢 Citizens Alliance
📍 West Bengal