Respond to customer inquiries phone email chat about insurance products coverage options and policy details Guide customers through policy servicing requests renewals endorsements cancellations and premium payments Assist clients with claims initiation explain procedures collect required documents and track claim status Resolve customer issues and complaints promptly escalating complex cases to underwriting or claims teams Maintain accurate customer records in the CRM system logging all interactions and updates Provide product information and quotes educating customers on suitable insurance solutions Gather customer feedback and collaborate with teams to improve service quality and processes APPLY NOW btwgroup co careers Job Types Full time Fresher Pay 13 500 00 - 18 500 00 per month Work Location In person