Position Overview The Compliance Communication Manager will lead the creation enforcement and evolution of customer-facing legal and operational documentation across Autumn Rooms operations in the UK Canada Ireland and Germany This role is responsible not just for compliance and communication standards but for implementing and auditing best-in-class SOPs to protect the company s legal position improve process efficiency and enable global scalability Key Responsibilities 1 Agreement Legal Documentation Management Draft and maintain compliant landlord and student lease agreements per local tenancy laws Develop and update guarantor agreements with parents of Indian students ensuring enforceability across borders Ensure all lease documentation reflects jurisdictional regulations and Autumn Rooms risk posture 2 Communication Protocol Template Standardization Create and govern a centralized library of compliant templates for Rent delay notices Lease renewals Lease terminations Legal notices to landlords or students Ensure templates are legally sound and customized per country Prevent unauthorized or risky communication by enforcing mandatory use of templates across CST 3 Compliance SOP Management Own and maintain all CST-related SOPs with version control Ensure SOPs are updated in response to regulatory changes escalations or internal reviews Maintain a compliance changelog to track edits and policy shifts 4 Regulatory Monitoring Alerts Track and summarize tenancy regulation updates in all four countries Disseminate compliance alerts to leadership and relevant departments with actionables Maintain a live compliance calendar e g license expiries audit periods legal filing deadlines 5 Document Collection Audit Trail Maintenance Enforce timely and accurate document collection for all tenancies Implement folder structures and storage protocols for KYC signed leases and guarantees Ensure audit-readiness of all tenant landlord-related documentation 6 Internal Communication Audit Quality Control Perform monthly audits of CST email communication to verify compliance with templates and tone standards Identify training needs and re-alignments based on findings Maintain a monthly Compliance Quality Dashboard for leadership reporting 7 Cross-Departmental Legal Alignment Coordinate with Sales Onboarding Marketing and Ops teams to ensure legal consistency in all external communication Vet all promotional materials property handover kits and offer letters for legal risks 8 Dispute Resolution Escalation SOPs Create legally vetted resolution playbooks for Rent defaults Property damage Early exits Harassment or tenancy disputes Ensure CST follows documented escalation paths that mitigate Autumn Rooms liability 9 Training Change Management Conduct quarterly compliance training sessions for the CST team Certify all new joiners on template usage communication standards and local laws Maintain a training log and track knowledge retention through periodic checks 10 Workflow Integration Automation Readiness Work with product tech teams to automate agreement issuance communication and document storage Suggest compliance checkpoints within the CRM and ticketing tools to minimize manual errors 11 Tenant Rights Legal Communication Create simple legally accurate tenant rights documents by country Share these during onboarding and publish them in the customer portal for transparency Job Type Full time Pay 25 000 00 - 30 000 00 per month Benefits Provident Fund Schedule Day shift Morning shift Expected Start Date 01 08 2025

📌 Public Relations Officer (Kerala)
🏢 Autumn Rooms
📍 Kerala