About Headphone Zone We don t run Headphone Zone like a company We run it like a community of people who care deeply about helping others rediscover music We re proud to be a 100 independent Indian-owned business committed to bringing the world s finest headphones and audio gear to discerning listeners across the country We choose to be the best not the biggest We serve our customers with the same level of care respect and attention we d want for ourselves guided by a simple ethos we re ladies and gentlemen serving ladies and gentlemen And above all while we are not a music company music is at the core of everything we do About the Role As an Operations Executive you are the engine behind the scenes ensuring that every order placed on Headphone Zone reaches our customers perfectly and on time You ll work closely with our warehousing logistics and customer happiness teams making sure inventory is accurate packaging is immaculate and shipments run smoothly You ll take pride in knowing that every box you send out helps someone rediscover their music and that s no small thing Why This Role Matters Behind every delighted Headphone Zone customer is an operations team that got the details right You ll be the reason someone receives their long-awaited gear in perfect condition ready to experience their favorite music in a new way We re not just moving boxes We re delivering joy one package at a time And it takes a sharp committed operations team to make that happen What You ll Do Manage daily e-commerce order processing through Shopify Coordinate with warehouse teams to ensure accurate picking packing and dispatch Monitor inventory levels track stock accuracy across systems Liaise with logistics partners for smooth last-mile delivery Handle exceptions delays lost shipments returns with ownership and urgency Work closely with the Customer Happiness team to ensure customers are informed and cared for Ensure packaging quality every box should reflect our brand values Support inventory audits and process improvements Use tools like Shopify Google Workspace Slack Notion What We re Looking For Freshers are welcome we love hiring talented writers 1-2 years of experience in content writing copywriting or e-commerce writing is a plus Excellent command of English clarity grammar flow and tone Ability to explain complex topics in simple engaging ways A mindset aligned with our values doing the right way not the easy way always learning and improving taking ownership and responsibility understanding that growth lies in discomfort serving with grace and respect Interest in music and audio gear you ll be writing for passionate listeners Strong attention to detail and accuracy Comfortable using Google Workspace Notion Slack Shopify Based in Mumbai this is a full-time in-office role at our HQ in Andheri West Cultural Fit Headphone Zone is a place for people who want to do great work the right way not the easy way We believe in showing up every day with curiosity ownership and a commitment to getting better Titles and ladders don t matter here how you think learn and contribute does You ll fit right in if you care about craft take responsibility for your own growth and thrive in an environment that s fast unstructured and a little chaotic in the best way Most of all we re here to help people rediscover music and everything we do comes from that purpose Why Join Us At Headphone Zone you ll be part of a small passionate team that takes pride in doing things differently We believe in craft community and curiosity and we re here to serve not to sell You ll have the freedom to own your work learn constantly and contribute to a team that values quality over scale If you believe in treating customers with grace and respect care about helping people experience music more deeply and thrive in a culture built on trust and hustle you ll love it here Job Types Full time Permanent Pay 19 800 00 - 20 000 00 per month Schedule Day shift Work Location In person