About User Interviews At User Interviews we believe that the best companies in the world consistently deliver products and experiences that their customers love We also believe that the only way to consistently build those products and experiences is to talk to your customers Watch what they do Understand why they do what they do Figure out why they do things that seem irrational And once you ve done that once do it again Start having constant conversations In short make customers your 1 priority through user research That s why we exist We help teams set up those conversations that research allowing them to discover and embrace user insights We specialize in participant recruitment and management because you cannot do good research without valuable participants no matter how good your other tools may be We work with hundreds of companies every month including user-centric organizations like Atlassian Amazon and Spotify What You ll Do As a Project Coordinator I you ll play a pivotal role in managing clients projects and their recruitment needs Additionally you will keep our customers happy and excited about our products through excellent communication and support Candidates must be located in India This is a full-time role with a working schedule of Monday-Friday 12pm-8pm IST Responsibilities Primary responsibilities include QA launch recruitment for our researchers submitted projects Manage the ongoing recruitment and full lifecycle of our researchers projects Handle proactive outreach to researchers regarding their projects Cover other team members when they are out of office Serve as the product expert keeping up to date with new product releases and features Other responsibilities include but not limited to Handle incoming customer communications providing excellent timely support and troubleshooting when necessary Bring ideas and brainstorms to the forefront related to our team goals Coverage on holidays optional and not required Minimum Qualifications 1 years of experience in a client-facing role i e account management project management customer support etc Bachelor s degree strongly preferred Down-to-earth self-starter Excited by the idea of joining an early-stage and lean startup Comfortable with ambiguity Candidates must be located in India Must be fluent in English both written and verbal Required Candidate Availability For interviews must be available 9-5 pm EST 6 30 pm - 2 30 am IST For onboarding must be available 9-5 pm EST 6 30 pm - 2 30 am IST Bonus points Startup experience Zendesk experience Experience handling a larger volume of projects Experience at a User Research Agency Benefits Hourly rate of 288 46 INR hour 600 000 INR annually Annual performance bonus 4 weeks of PTO to start accrue an additional day per year of employment Unlimited wellness days - Sick Doctors appointment Mental health day We ve got you covered Paid national holidays Pension Health Insurance Provided company laptop Awards for 360-degree recognition work anniversaries birthdays Why Join Us We re a team of doers You ll be fully supported by your manager and team but there won t be anyone peering over your shoulder You ll be expected and trusted to take ownership of your work and to communicate clearly and transparently with your distributed teammates User Interviews is a fully remote team and always has been We are proactive about staying connected to each other despite not sharing the same physical space Remote culture is real and we care about it a lot On a related note we re very pro-feedback From our users of course But also from each other From individual contributors right up to the CEO this is a team that is genuinely committed to continuous improvement We embrace what makes you you We are committed to accessibility equity diversity and inclusion We build products for and welcome participants researchers and employees from a diverse set of backgrounds These backgrounds include but are not limited to varied socioeconomic status gender identity or expression sexual orientation religion race ethnicity age neurodivergence disability and citizenship As we grow we are aware that this work is continuous We will not settle for how things are but rather strive for how they could be

📌 Project Coordinator I (india) (Maharashtra)
🏢 User Interviews
📍 Maharashtra