About the role Refer to you will be responsible for section You will be responsible for Ensuring I understand our Core Purpose and the role I play in delivering thisRole modelling the Tesco values and leading by example in what I do and how I behave Understanding the part I play in delivering our key performance metrics Delivering all relevant performance metrics consistently and to agreed quality and reliable service standards Resolving issues and queries raised by stores colleagues Highlighting issues efficiently to minimise impact on store customers Delivering my own personal objectives preparing for and participating fully in everyday and structured conversations with my colleagues and manager Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others Taking ownership of the issue and using my knowledge and behavioural skills to engage understand action and deliver with confidence Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change Identifying what is getting in the way and being a catalyst for improvement by highlighting issues Continually developing my skills to be the best I can be in my role I support Associates with critical calls and ensure that all open tickets are closed to agreed timescale I identify gaps in knowledge training and process buddying Associates and providing coaching to build and improve knowledge and confidence I support the delivery of communication and change helping the business to land messages Understands business needs and in depth understanding of Tesco processes Builds on Tesco processes and knowledge by applying CI tools and techniques Responsible for completing tasks and transactions within agreed performance metrics Solves problems by analyzing solution alternatives You will need Customer service orientation Basic Microsoft Office e g Outlook email Communication in English - verbal and written Coaching Conflict Resolution Whats in it for you At Tesco we are committed to providing the best for you As a result our colleagues enjoy a unique differentiated market- competitive reward package based on the current industry practices for all the work they put into serving our customers communities and planet a little better every day Our Tesco Rewards framework consists of pillars - Fixed Pay Incentives and Benefits Total Rewards offered at Tesco is determined by four principles - simple fair competitive and sustainable Salary - Your fixed pay is the guaranteed pay as per your contract of employment Performance Bonus - Opportunity to earn additional compensation bonus based on performance paid annually Leave Time-off - Colleagues are entitled to 30 days of leave 18 days of Earned Leave 12 days of Casual Sick Leave and 10 national and festival holidays as per the company s policy Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets Tesco enables colleagues to participate in voluntary programmes like NPS and VPF Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family Our medical insurance provides coverage for dependents including parents or in-laws Mental Wellbeing - We offer mental health support through self-help tools community groups ally networks face-to-face counselling and more for both colleagues and dependents Financial Wellbeing - Through our financial literacy partner we offer one-to-one financial coaching at discounted rates as well as salary advances on earned wages upon request Save As You Earn SAYE - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch football field badminton and volleyball courts along with indoor games encouraging a healthier lifestyle About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers communities and planet a little better every day across markets Our goal is to create a sustainable competitive advantage for Tesco by standardising processes delivering cost savings enabling agility through technological solutions and empowering our colleagues to do even more for our customers With cross-functional expertise a wide network of teams and robust governance we reduce complexity thereby offering high-quality services for our customers Tesco in Bengaluru established in 2004 to enable standardisation and build centralised capabilities and competencies makes the experience better for our millions of customers worldwide and simpler for over 3 30 000 colleagues Tesco Business Solutions Established in 2017 Tesco Business Solutions TBS has evolved from a single entity traditional shared services in Bengaluru India from 2004 to a global purpose-driven solutions-focused organisation TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science With over 4 400 highly skilled colleagues globally TBS supports markets and business units across four locations in the UK India Hungary and the Republic of Ireland The organisation underpins everything that the Tesco Group does bringing innovation a solutions mindset and agility to its operations and support functions building winning partnerships across the business TBS s focus is on adding value and creating impactful outcomes that shape the future of the business TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent transformation and value creation