JOB DESCRIPTION You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients As a Product Manager in Product Operations team you will own the Product Agility Lead Agile Lead PAL AL Mobilization program end to end across India and the US You will build and run a digital first capability engine that standardizes ways of working drives adoption and delivers measurable improvements in flow and quality metrics e g cycle time change failure rate backlog hygiene say do performance You will launch a modular learning pathway orchestrate flipped classroom labs and cohort based field projects embed controls into everyday practices and implement a structured mechanism e g performance based gating You will partner closely with portfolio sponsors the Change Enablement team and Site Change Enablers to execute locally and you will govern progress through organization standard dashboards and agile tooling Job responsibilities Own the PAL AL Mobilization program end to end across India and the US set strategy and scope define outcomes and KPIs secure stakeholder buy in plan and run pilots and scale delivery across portfolios and sites Design and launch a digital first modular training pathway for agile product delivery controls flow and quality metrics such as cycle time and change failure rate AI LLM enabled development quarterly planning backlog health with clear sequencing and prerequisites and a flipped classroom model that requires mastery checks before instructor led labs Build and run the Digital Hub with the Change Enablement team curating playbooks templates training content and trackers standardize globally and localize for India as needed maintain a regular update cadence and monitor usage adoption analytics Plan and deliver quarterly learning cohorts at each site including instructor led practice labs post self paced completion office hours and peer learning circles coordinate local logistics and feedback capture with Site Change Enablers Implement performance based gating for delegation of decision rights link authority to sustained KPI thresholds e g cycle time distribution first time release quality backlog hygiene with time bound renewal embed readiness gates DoR DoD quality checks and data hygiene rules in agile tooling e g Jira to standardize practices and enable cross portfolio mobility Run portfolio leadership and agile lead check ins publish meeting summaries and action trackers maintain adoption dashboards training completion tool usage outcome metrics host peer communities of practice for knowledge sharing and coaching with clear feedback to action updates Govern delivery performance using organization standard dashboards and agile tooling track flow and quality metrics e g cycle time distribution change failure rate backlog hygiene say do ratio throughput WIP defects and ensure metrics are reviewed in objectives and key results OKR quarterly check ins initiate corrective actions where targets are missed Drive corrective actions quarterly retrospectives and variance reduction across squads and portfolios document playbooks and improvement actions close gaps against standards Champion approved AI tools e g Product GPT and the internal LLM suite for backlog story and acceptance criteria acceleration and analysis define guardrails measure time saved and quality uplift report AI adoption and ROI Manage risks escalations and capacity constraints across cohorts and portfolios maintain risk and dependency logs and mitigation plans Integrate controls into the way of working embed quality gates change requests and release discipline within ceremonies and Jira workflows ensure audit readiness and end to end traceability Required qualifications capabilities and skills 10 years leading product agile operating model transformation with 5 years running multi-team enablement programs at scale Proven delivery of digital-first capability programs self-paced training flipped labs field projects with measurable improvement in flow and quality metrics e g cycle time change failure rate backlog hygiene say do ratio Deep fluency with agile delivery tooling and dashboards e g Jira and governance metrics strong data storytelling and decision-making from dashboards Practical change leadership using industry frameworks e g ADKAR Kotter including resistance management experience aligning product and technology in large matrixed organizations AI literacy champion-level use of approved LLM tools to accelerate backlog story and acceptance criteria with clear guardrails and ROI tracking time saved quality uplift Exceptional stakeholder engagement and communication skills executive presence negotiation and conflict management ability to influence without authority Strong understanding of product and software development lifecycles PDLC SDLC hands-on facilitation of discovery quarterly PI planning sprint execution dependency alignment and release discipline integrates risk and control checkpoints into ways of working Metrics orientation able to interpret and act on cycle time change failure rate backlog hygiene say do ratio throughput WIP and defects reduce variance across teams publish meeting summaries and action logs uphold readiness gates and hygiene standards Willingness to travel across India sites on-site presence as needed for bootcamps labs peer forums and stakeholder reviews Preferred qualifications capabilities and skills Experience with portfolio-level planning and multi-site rollout of enablement programs Familiarity with enterprise agile frameworks e g Protected and portfolio tooling e g Jira Align or equivalents Background in designing role-based decision-rights models e g performance-gated readiness certification or micro-credentials Experience implementing workflow automation and data quality rules in agile tooling e g preventing orphaned aged items enforcing readiness gates ABOUT US JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our FAQs for more information about requesting an accommodation ABOUT THE TEAM Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction