Location Gurugram India Date Posted Jan 29 2026 Description About Alvarez Marsal Alvarez Marsal A M is a global consulting firm with over 10 000 entrepreneurial action and results-oriented professionals in over 40 countries We take a hands-on approach to solving our clients problems and assisting them in reaching their potential Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry The collaborative environment and engaging work guided by A M s core values of Integrity Quality Objectivity Fun Personal Reward and Inclusive Diversity - are why our people love working at A M The Team We are building a centralized GCC capability to support the successful launch and longterm operations of our Performance Development technology ecosystem PROPEL Quantum and the upcoming Global PD Tool As part of the FY26 rampup we anticipate hiring two fulltime GCC team members to support critical functions across Level 1 user support triage Test case creation and QA execution Training documentation and enablement o Business Unit content and configuration input management A structured tiered support model L1 L2 L3 This team will ensure employees and managers across regions experience smooth reliable and highquality interactions with our PD tools How you will contribute Performance Development tools only drive impact if users trust the experience GCC analysts will serve as the front line of global support resolving user issues identifying trends and ensuring seamless coordination with PD BIU IT PMO and L2 L3 teams These roles also directly contribute to the Global PD Tool development executing test cycles validating releases and ensuring quality prior to golive This is a unique prospect to join at the foundational stage of a global transformation effort and shape the future of PD technology across the firm The ideal candidate will have one or more of the following responsibilities 1 Track A Level 1 Support PROPEL Quantum Global PD Tool Launch Support Serve as the first point of contact for user issues triage troubleshoot and resolve user driven errors escalate system or configuration issues to Level 2 via ServiceNow Deliver or co-deliver user training office hours and enablement sessions during rollouts maintain FAQs job aids and quick reference guides Ensure SLA adherence through timely triage proactive follow up and clear documentation o Validate fixes patches and release items in Sandbox prior to L2 L3 deployment when requested Identify recurring issues and contribute to root cause analysis and knowledge base updates 2 Track B QA Content Global PD Tool- Development Phase Partner with the PD Team and BIU IT PMO to curate and maintain BU content reference data and configuration inputs required for the Global PD Tool Translate business requirements into test cases execute functional regression and UAT testing log defects and verify fixes Support test plans including entry exit criteria acceptance criteria and quality gates o Validate system behavior in Sandbox and support release readiness for production promotion Participate in data validation for test environments including provisioning manager alignment checks as appropriate 3 Shared Responsibilities All Tracks o Use ServiceNow to log categorize route and close incidents requests with full lifecycle documentation Handle sensitive performance and employee data with discretion Ensure issues are escalated through the appropriate channels based on severity risk confidentiality requirements and data privacy policies Support launch readiness office hours training calendars checklists communications and user transition activities Partner with GPO PD stakeholders and BIU IT PMO on prioritization change impacts and cross platform dependencies Provide weekly metrics including SLA performance first contact resolution defect leakage test coverage etc Maintain and update knowledge base articles internal documentation and support artifacts Contribute to continuous improvement of support workflows user experience and quality assurance processes Qualifications The ideal candidate will have one or more of the following responsibilities 2-4 years of experience in application support QA UAT or ITSM operations for enterprise platforms Handson experience with ServiceNow or similar ITSM platform ticketing routing escalation o Experience developing test cases executing QA cycles logging verifying defects and partnering with technical teams Strong communication skills with the ability to simplify complex workflows and deliver effective user training Detail oriented structured problem solver with strong documentation discipline Familiarity with Workday Quantum and or performance management processes e g manager PM assignments dashboards Exposure to Power BI basic SQL Excel for data validation and Sandbox vs Production release workflows Experience supporting global rollouts including time zone collaboration and localized documentation Understanding access management provisioning or user data validation processes Analytical Problem Solving Ability to identify root causes spot patterns and propose data informed solutions Attention to Detail Critical for QA accuracy documentation quality and user triage User Empathy Service Mindset Communicates clearly anticipates user needs and builds trust Systems Thinking Understands how tools data and workflows interact across PROPEL Quantum and Global PD Communication Enablement Skilled at simplifying complex concepts and conducting user training Cross Functional Collaboration Works effectively with PD BIU IT PMO and global teams o Adaptability Thrives in evolving environments and embraces iterative improvements Process Discipline Ensures SLAs documentation testing standards and escalation paths are consistently followed Your journey at A M We recognize that our people are the driving force behind our success which is why we prioritize an employee experience that fosters each person s unique professional and personal development Our robust performance development process promotes continuous learning rewards your contributions and fosters a culture of meritocracy With top-notch training and on-the-job learning opportunities you can acquire new skills and advance your career We prioritize your well-being providing benefits and resources to support you on your personal journey Our people consistently highlight the growth opportunities our unique entrepreneurial culture and the fun we have together as their favorite aspects of working at A M The possibilities are endless for high-performing and passionate professionals Inclusive Diversity A M s entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry The collaborative environment and engaging work guided by A M s core values of Integrity Quality Objectivity Fun Personal Reward and Inclusive Diversity are the main reasons our people love working at A M Inclusive Diversity means we embrace diversity and we foster inclusiveness encouraging everyone to bring their whole self to work each day It runs through how we recruit develop employees conduct business support clients and partner with vendors It is the A M way Equal Opportunity Employer It is Alvarez Marsal s practice to provide and promote equal opportunity in employment compensation and other terms and conditions of employment without discrimination because of race color creed religion national origin ancestry citizenship status sex or gender gender identity or gender expression including transgender status sexual orientation marital status military service and veteran status physical or mental disability family medical history genetic information or other protected medical condition political affiliation or any other characteristic protected by and in accordance with applicable laws Unsolicited Resumes from Third-Party Recruiters Please note that as per A M policy we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening Any employment agency person or entity that submits an unsolicited resume does so with the understanding that A M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency person or entity

📌 Associate, Pd Technology Support - Global Capability Center (Haryana)
🏢 Alvarez & Marsal
📍 Haryana