Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Assistant Manager Manager Senior Manager - P C InsuranceResponsibilities Process and people leader with direct independent client relation and client handlingLeadership experience of managing a team size of 40-60 ability to work in an environment of multiple priorities and conflicting deadlinesManage FTE s SME Management Trainee Assistant Manager levels based on budget requirements directions provided by Leadership teamAccomplishment in process optimization operation management and client servicing team management with key focus on cost control revenue maximization and strategic planning and change managementDrive operational rigor manage SLAs and KPIs drive continuous process improvements efficiencyGood knowledge of P C Insurance Claims with team leading and client handling experienceHands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly monthly reporting to both internal management and client stakeholdersLeading weekly monthly quarterly discussions on operations with international client stakeholdersAbility to function effectively in a team environment exercising good judgmentProvide quality control for all types of policies and endorsements generated by the business unit Ensure that turnaround time and quality of documents meetsCompany service standardsManage own work in process and support team efforts to ensure that individual team and office goals are met of performing quality auditsUnderstanding of risks faced by the function and the controls in place to manage and mitigateFacilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associatesApproving hiring and redeployment requests within his her groupQueue Management - Effectively managing and monitoring queueSharing RCA on escalations received followed with good problem solvingskills attention to detail Should have wing to wing knowledge of the FNOL SNOL Paymentsclosings and other claims related activitiesSupport Knowledge transfer at the time of process transition from the business siteInnovate ideas to error proof the process reduce manual interventionsConduct and participate in knowledge transfer sessions for new joiners in the team Qualifications we seek in you Minimum qualificationsAny Graduate Post GraduateRelevant team leading experience in Claims P C Insurance industryCommunication skills for client handling- Good Written and spoken Communication Skills Preferred qualificationsMIS skillset - Goodknowledge of MS Office specifically MS Excel WordPreferred Certification AINS IIA CIP CPCUPreferred Candidate with Green Belt certificationPreferred Candidate with onsite transition experience Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a agile work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applicationsand applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobAssistant Manager Primary LocationIndia-Noida ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJan 28 2026 5 37 30 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time