1 Key Responsibilities Lead and manage a team handling Canada operations sales lead generation credit collections customer support as applicable Monitor daily performance productivity and quality metrics to ensure targets are achieved Conduct regular team meetings performance reviews and coaching sessions Ensure strict adherence to SOPs compliance guidelines and process policies Handle escalations and provide effective resolutions within defined TATs Analyze reports MIS and dashboards to identify gaps and improvement areas Coordinate with internal stakeholders such as Quality Training HR and Compliance teams Support onboarding training and mentoring of new team members Drive process improvements to enhance efficiency quality and customer experience Ensure discipline attendance and shift adherence within the team 2 Required Skills Competencies Basic understanding of the loan lifecycle including sourcing documentation credit assessment disbursement and collections Proven team handling and leadership skills Excellent communication skills verbal written Good understanding of KPIs SLAs quality metrics and compliance Analytical mindset with strong reporting and problem-solving skills Ability to work in night shifts Canada time zones Proficiency in MS Excel CRM tools and reporting systems 3 Preferred Qualifications Prior experience in NBFC BFSI FinTech or International BPO Exposure to credit risk sales lead generation or collections processes Experience handling escalations and client communications Job Types Full-time Permanent Pay 40 000 00 - 70 000 00 per month Advantages Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Operations Team Lead - Night Shift (Gujarat)
🏢 Chinmay Finlease
📍 Gujarat