Acuity Knowledge PartnersAcuity Knowledge Partners a leading provider of high-value research analytics and business intelligence to the financial services sector is hiring a change management support lead for finance applications to join a team of highly talented finance professionals to drive business value through various finance systems activities and strategic projects Be a part of a team that has consistently delivered stellar business growth brand leadership and is continually innovating to offer its clients and prospects the best experience in the digital world Position Title- Jira product Owner Experience Level-12 yrs Department-IT Location- Gurgaon Bangalore Job Purpose We are looking for a Jira Product Owner with deep technical and functional expertise across the Atlassian ecosystem including Jira Service Management JSM Jira Software Jira Work Management Confluence and Bitbucket This role will be accountable for owning optimising and scaling the Jira platform to support enterprise-wide service delivery project management and agile collaboration The ideal candidate combines product ownership discipline with technical configuration skills stakeholder management and a strong grasp of ITSM DevOps and agile delivery frameworks Key Responsibilities 1 Product Ownership StrategyAct as the platform owner for the full Jira and Atlassian suite defining product vision roadmap and governance framework Partner with IT business operations and project teams to align Jira usage with enterprise goals and the Target Operating Model Develop and maintain a clear backlog of platform enhancements automation opportunities and service improvements Drive adoption of best practices in agile project management service management and knowledge collaboration 2 Jira Service Management JSM Customer PortalOwn the configuration optimisation and continuous improvement of Jira Service Management JSM including the Customer Portal Define SLAs request types workflows automation rules and escalation logic to deliver world-class service experiences Integrate JSM with HR IT and business service functions to enable a unified enterprise service management ESM model Ensure portal branding knowledge base linking Confluence and user experience align with organisational standards 3 Technical Configuration Administration Manage and configure Jira projects schemes custom fields automation and permissions at scale Implement integrations between Atlassian products Confluence Bitbucket Opsgenie Trello and third-party systems e g Slack Teams Salesforce Oracle Oversee environment governance including test production and sandbox instances Collaborate with Atlassian administrators and developers to deliver complex workflows scripts and data integrations Manage user access licensing and performance monitoring 4 Functional Design Business Alignment Translate business requirements into functional configurations using Jira s native capabilities before resorting to custom add-ons Partner with cross-functional stakeholders Finance HR IT Delivery to standardise workflows and optimise dashboards and reporting Develop reporting frameworks and metrics for agile delivery SLAs and operational performance Build and maintain process documentation governance playbooks and user guides 5 Stakeholder Engagement Communication Serve as the key liaison between business users IT and Atlassian administrators Communicate platform roadmap feature releases and training updates in clear non-technical terms Conduct user training sessions demos and adoption drives across teams Foster a culture of self-service automation and transparency through Jira best practices Qualifications Experience - Bachelor s degree in Computer Science Information Systems Engineering or related discipline - 7 years of experience in Jira administration configuration or product ownership Atlassian Cloud or Data Center Deep technical expertise with Jira Service Management JSM Customer Portal Jira Software and Confluence Solid functional understanding of ITSM Agile and DevOps frameworks Experience implementing automation Jira Automation ScriptRunner Power Scripts or similar Familiarity with Atlassian REST APIs webhooks and integration tools e g Zapier Workato or OIC Exposure to Salesforce Oracle or ServiceNow integrations advantageous Atlassian Certifications ACP or equivalent strongly preferred Exceptional communication skills able to translate complex platform capabilities into clear outcome-oriented language for business leaders Core Competencies Product ownership mindset with end-to-end accountability Strong analytical and problem-solving ability Strategic thinker with operational execution capability High attention to detail in governance data quality and workflow design Collaborative and adaptive in a fast-paced global enterprise environment