- Operations Manager EdTech US IT Staffing Corporate IT Software Development Location Hyderabad Telangana Experience 8 to 15 Years Position Operations Manager Senior Operations Manager Department Operations - EdTech US IT Staffing Corporate IT Services Software Development Data Analytics HR Operations Accounts Coordination Contact Information Contact Person Lalitha M Call WhatsApp 91 80195 54888 WhatsApp (phone hidden) Email lalitham galactixsolutions com naveendaggula galactixsolutions com Role Overview We are seeking an experienced strategic and execution-focused Operations Manager to lead multi-vertical operations across EdTech US IT Staffing Corporate IT and Software Development environments This role demands strong expertise in delivery governance process optimization client management data-driven decision making and multi-team leadership The ideal candidate excels in cross-functional operations resource planning performance management financial oversight and transformation initiatives Key Responsibilities1 Strategic Multi-Vertical Operational Leadership Drive operations across EdTech US IT Staffing Corporate IT service delivery and Software Development teams Align operational strategies with business goals client expectations academic cycles and staffing timelines Build scalable operating models improve process maturity and support organizational growth initiatives Lead automation digital transformation and workflow modernization programs 2 Delivery Performance Management Ensure 98 SLA adherence across all projects and delivery streams Oversee software development sprint tracking QA coordination backlog grooming and release planning Manage EdTech delivery including tutoring operations instructor scheduling learner support content workflows and academic SLAs Supervise US staffing delivery sourcing screening submission quality interview coordination onboarding compliance VMS management Monitor TAT productivity quality client expectations and reduce defects across service lines 3 Client Stakeholder Management Function as the primary escalation point for EdTech partners universities corporate clients and US staffing customers Conduct governance meetings QBRs performance reviews and continuous feedback loops Maintain CSAT above 4 5 5 through proactive communication and issue resolution Work closely with technology teams HR finance delivery leadership and vendor partners 4 Software Development Oversight Manage end-to-end development operations including sprint planning resource allocation release management and delivery tracking Coordinate with developers QA teams UI UX teams and project managers for seamless execution Ensure compliance with secure coding standards DevOps practices and documentation requirements 5 Data Analytics Reporting Operations Lead a Data Analyst team responsible for reporting dashboards MIS trend analysis forecasting and operational insights Build automated reporting systems improve data accuracy and enhance decision-making visibility Leverage Power BI Tableau Excel dashboards to monitor KPIs across all service lines 6 HR Accounts Compliance Operations Oversee HR operational alignment hiring coordination payroll inputs attendance governance performance reporting and onboarding workflows Collaborate with Accounts teams on invoicing billing accuracy financial tracking and cost management Ensure 100 compliance with audit policy standards documentation and internal controls 7 Financial Management Budgeting Profitability Own P L performance for assigned projects Improve margins through optimized staffing reduced leakage and productivity programs Ensure 100 on-time invoicing revenue assurance and cost accountability Track budgets forecast operational needs and control expenses 8 Workforce Management Team Leadership Lead cross-functional teams including tutors recruiters developers designers analysts and operations staff Drive workforce planning hiring coordination WFM alignment and resource optimization Run performance improvement programs training cycles skill development and leadership grooming Maintain team motivation retention and a culture of collaboration 9 Process Excellence SOP Development Risk Management Create and maintain SOPs workflows and delivery playbooks for all verticals Run continuous improvement initiatives using Lean Six Sigma principles Conduct RCA for operational issues and deploy corrective preventive actions Maintain business continuity plans and ensure zero disruption in mission-critical operations 10 Innovation Automation Transformation Identify gaps in delivery processes and implement automation tools Lead AI-assisted workflow modernization and digital adoption programs Achieve annual efficiency improvements of 15-20 through innovation-driven changes Required Skills CompetenciesLeadership Management Proven ability to lead diverse and large teams across multiple service lines Strong coaching mentoring and stakeholder management capabilities Technical Functional EdTech operations tutoring delivery academic workflows US IT Staffing delivery ATS VMS operations compliance Corporate IT operations service lines Software Development lifecycle understanding SDLC Agile Scrum Data analytics BI reporting dashboard management HR operational alignment accounts workflow coordination Robust understanding of SOP framework quality systems ITIL and audit practices Behavioral Excellent communication analytical thinking decision-making and problem-solving Highly organized process-oriented and able to function in fast-paced environments Strong ownership mindset with a focus on results and continuous improvement Education Preferred Qualifications Bachelor s or Master s degree in Business Technology Operations or related field Experience 12-15 years across Operations IT Delivery EdTech Staffing or Software Development environments Preferred Certifications Lean Six Sigma Green Black Belt PMP Prince2 ITIL Foundation or higher Agile Scrum certifications optional Job Types Full-time Permanent Pay 800 000 00 - 1 200 000 00 per year Benefits Provident Fund Expected Start Date 01 12 2025