- Manage a large amount of Inbound and outbound calls in a timely manner Enter new customers information into the system Identifying Students Parent s needs clarifying information and giving proper suggestions Meet personal team targets Taking part in timely training and other learning opportunities to expand organisation knowledge Building lasting relationships with customers and other team members based on trust and reliability Document all call information according to standard operating procedures Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Provide accurate valid and complete information using the right methods tools Handle customer complaints and provide appropriate solutions and alternatives Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Interdepartmental coordination Inbound Calls - Customer Queries Service Calls Complaint Registration Outbound Calls - feedback on product quality and delivery standards Scheduling Delivery Slots Follow-up Email - Answer queries Quotations Chat - Online chat discussions with customers regarding queries about products delivery schedules placing orders Interdepartmental coordination Coordinate with the delivery team and the customers during the actual delivery Requirement and Skills - Degree in any field Excellent in communication Good personality Must be computer-savvy Preferring female candidates Job Type Full time Pay 15 000 00 - 20 000 00 per month Ability to commute relocate Thrissur Kerala Reliably commute or planning to relocate before starting work Required Experience Sales 1 year Preferred Work Location In person

📌 Call Center Executive (Kerala)
🏢 IRISH EXPERT
📍 Kerala