This role is for one of our clients Industry Software Development Seniority level Associate level Min Experience 2 years Location Bengaluru JobType full-time We are looking for a proactive and customer-focused Account Manager - Customer Success to guide trial users through a seamless journey from first interaction to full product adoption In this role you will act as a strategic partner to prospective customers ensuring they discover value quickly and gain confidence in using the platform Your work will directly influence conversion rates long-term retention and customer satisfaction as we continue to scale This position is ideal for someone who thrives in a fast-paced workplace enjoys problem-solving with customers and takes ownership of delivering measurable outcomes What You Will DoCustomer Partnership Activation Take ownership of the experience for trial users ensuring they receive tailored support and achieve meaningful early wins Engage proactively with accounts to understand their goals challenges and desired outcomes and align product capabilities accordingly Deliver hands-on onboarding support guiding users through setup configuration and best practices for effective adoption Identify friction points early and intervene to remove obstacles preserve engagement and sustain momentum throughout the trial Conversion Retention Value Delivery Drive trial-to-paid conversions by demonstrating clear ROI showcasing use cases and influencing customer decision-making Track engagement metrics account health indicators and usage behavior to detect risks or opportunities for advocacy Strengthen long-term relationships with high-potential accounts positioning yourself as a trusted advisor Identify expansion possibilities through consultative conversations around features add-ons and evolving customer needs Cross-Functional Collaboration Work closely with sales product marketing and growth teams to share customer insights improve workflows and enhance trial experiences Provide structured feedback based on user behavior and customer conversations to influence product improvements Contribute to building scalable processes and playbooks that improve activation and onboarding efficiency What Makes You a Strong Fit2 years of experience in Customer Success Account Management or a similar role focused on driving adoption outcomes and revenue Strong communication and relationship-building skills with the ability to engage users from varied backgrounds Comfortable guiding discussions around business value ROI and strategic goals Empathetic curious and genuinely invested in helping customers succeed Organized outcome-oriented and able to manage multiple customer journeys simultaneously Experience working in a SaaS product-led growth or fast-paced startup environment is a plus Key Skills Customer Success o Account Management o Trial Conversion o Customer Retention o Upselling Cross-Selling o Engagement Monitoring o Onboarding Activation o Relationship Management We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us