Key Responsibilities Lead the end to end technical delivery of contact center modernization projects using AWS Connect Collaborate with architects product owners and business stakeholders to define technical requirements and implementation plans Design and develop custom contact flows IVR systems and integrations with CRMs and third party platforms Guide the development team in implementing AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch Ensure high availability scalability and security of the contact center infrastructure Conduct code reviews enforce best practices and mentor junior developers Troubleshoot and resolve technical issues across the contact center ecosystem Stay current with AWS innovations and recommend improvements to enhance customer experience Required Qualifications Bachelors degree in Computer Science Engineering or related field 6 plus years of experience in software development and cloud technologies 2 plus years of hands on experience with Amazon Connect and AWS services Strong understanding of contact center technologies including IVR CTI call routing and real time analytics Experience with RESTful APIs microservices and serverless architecture Proficiency in programming languages such as Python Node js or Java Excellent problem solving communication and leadership skills Preferred Qualifications AWS Certified Developer or Solutions Architect Experience with CRM platforms e g Salesforce ServiceNow and their integration with Amazon Connect Familiarity with DevOps tools and CI and CD pipelines Exposure to AI and ML capabilities for enhancing customer interactions About Virtusa Teamwork quality of life professional and personal development values that Virtusa is proud to embody When you join us you join a team of 27 000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us Great minds great potential it all comes together at Virtusa We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture current ideas and foster excellence Virtusa was founded on principles of equal opportunity for all and so does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law All employment is decided on the basis of qualifications merit and business need

📌 Aws Connect Lead (Andhra Pradesh)
🏢 Virtusa Lifespaces India
📍 Andhra Pradesh