We are looking for a passionate and skilled Customer Care Executive to join our team at The Nesavu a vibrant and growing kidswear brand In this role you will be the first point of contact for our customers ensuring their experiences with our brand are positive and memorable Key Responsibilities Social Media Engagement Actively manage our brand s social media presence by responding to comments messages and inquiries in a timely and professional manner Direct Message DM Handling Efficiently handle customer queries and concerns through direct messages across our social media platforms Phone Support Provide phone support to address customer inquiries resolve issues and offer assistance with order placements Order Follow-Up Proactively follow up on customer orders ensuring timely dispatch and delivery and addressing any post-purchase concerns Feedback Collection Solicit customer feedback to improve our products and services and share insights with the team Brand Representation Uphold the values and image of The Nesavu in all customer interactions ensuring a consistent and high-quality customer experience Qualifications Excellent communication skills both written and verbal Experience in customer service particularly in the retail or fashion industry Strong understanding of social media platforms and customer engagement tactics Empathetic and patient with a customer-oriented approach Ability to multitask and handle high-pressure situations A team player with a positive attitude and robust problem-solving skills Why Join Us At The Nesavu you ll be part of an exciting and growing brand in the kidswear industry We value our employees and offer a supportive and dynamic work environment where you can grow your skills and make a real impact Job Types Full-time Permanent Pay 13 000 00 - 15 000 00 per month Benefits Provident Fund Language Hindi Preferred English Preferred Work Location In person

📌 Customer Care Executive (Tamil Nadu)
🏢 PSR FASHIONS AND LIFESTYLES
📍 Tamil Nadu