At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career prospect that will light a fire within you So what s the role all about Senior Software Engineer for one of the line of business of Actimize Financial Security domain It is a pivotal role in ensuring the seamless operation maintenance and optimization of Actimize solutions which are widely used for financial crime detection risk management and compliance This role bridges technical expertise and customer support focusing on resolving complex issues enhancing system performance and providing advanced-level assistance to L1 and L2 support teams How will you make an impact As a Senior Software Engineer your contributions will directly influence the performance reliability and customer satisfaction of Actimize solutions By resolving complex and critical issues efficiently you minimize downtime for Actimize solutions ensuring uninterrupted services for financial institutions Your proactive system monitoring and performance tuning prevent disruptions enabling clients to focus on combating financial crimes Your role as the technical expert builds trust with clients by demonstrating a commitment to excellence and reliability Prompt transparent communication during incident resolution strengthens customer relationships and fosters loyalty Your expertise improves the efficiency and accuracy of L1 and L2 teams by providing them with guidance training and advanced troubleshooting support By streamlining issue escalation processes you reduce resolution times improving overall service delivery Actimize products are critical for detecting fraud managing compliance and mitigating financial risks Your role ensures these solutions perform optimally directly contributing to safer financial ecosystems By addressing product defects and ensuring seamless functionality you enable institutions to meet regulatory standards and prevent financial crimes Your feedback on recurring issues and system inefficiencies helps drive product improvements benefiting a broader client base Collaboration with development teams ensures Actimize solutions evolve to meet the dynamic demands of financial crime detection and risk management Sharing your knowledge and expertise enhances the skills of colleagues fostering a more competent and self-sufficient support team Your contributions to documentation and training empower others to handle challenges more effectively Have you got what it takes Total experience 4 - 8 years Strong Technical Skills Programming Language Hands on experience in Java J2ee L3 support having good debugging diagnosis skills Knowledge of Scala is added advantage Application Servers Hands on experience on any of the application servers Tomcat JBoss WebSphere WebLogic Database Proficiency Hands-on experience with databases like Oracle or SQL Server including writing complex queries and performance tuning Integration Know-How Familiarity with middleware MQ Kafka and REST APIs for system integrations Scripting Knowledge Basic Knowledge in scripting languages such as Python Shell or PowerShell for troubleshooting Actimize Expertise Knowledge of Actimize solutions including modules like SAM CDD RCM or Fraud Detection is added advantage Exceptional Problem-Solving Abilities Analytical Thinking Ability to perform root cause analysis and resolve intricate issues efficiently Attention to Detail Recognize patterns and anomalies in system behavior to prevent recurring problems Innovation Think creatively to implement sustainable fixes and optimizations Advanced Communication Skills Clear Documentation Strong ability to create detailed technical guides FAQs and troubleshooting steps Customer Interaction Communicate complex technical concepts effectively with non-technical stakeholders Team Collaboration Work seamlessly with L1 L2 teams developers and clients to resolve issues collaboratively Drive for Excellence Customer Focus A relentless commitment to ensuring client satisfaction and improving the user experience Resilience Stay calm and resourceful under pressure during high-stakes situations Continuous Learning Stay updated on Actimize product updates compliance requirements and industry trends Relevant Experience and Qualifications Work Experience Prior experience in L3 support preferably in the financial services or compliance domain Frameworks and Standards Familiarity with ITIL incident management and service delivery best practices Certifications Certifications in AWS Actimize database management or ITIL are advantageous What s in it for you Join an ever-growing market-disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 9288 Reporting into Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law